![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRimtyme
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought rims from Rimtyme custom wheels on Sept 14, 2023. I had ordered tires from *********** , they came in on Sept 15. I took the rims to *********** to put on my car. They put the rims and tires on my car Friday, Sept 15, 2023. I felt shaking on front wheels. I took them back on the nest Monday. ********** said that I had three bent rims. Rimtyme said I bent the wheels. *********** showed me where the rims were bent. I only put 40 miles on these rims. But felt the shaking on the front of the car right away. The front two rims was bent and one on the back was too.Business response
11/17/2023
*********** says the damage to the wheels and tires appeared miraculously.
wheels were purchased from us, tires from another store, as you can see from the pictures they both have damage in the same area. This means someone has some kind of incident that yields this result in the picture. The tires were never in our possession but have matching damage to the wheel.
we showed ************ this in person as well and we dont appreciate the abuse of the system to push an agenda based on lack of accountability.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.