![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKFC Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an online order through *** a 12 piece chicken meal and a chocolate chip cake for $ ***** on 1-2-24 with order # ********. I contacted *** customer service to explain the chicken was crumbly falling apart the chocolate chip cake was missing and the sides were barely half full therefore I requested a complete refund due to the many issues with the order. *** customer service agreed however said they didn't have authorization to issue refunds in customer service and had to open a case# ******** with corporate upper management to contact me and issue the refund. I've not been notified in any capacity after 4 follow up calls and left voicemails with *** corporate. I'm requesting a complete and full refund for the many issues with the order in addition to the major inconvenience in attempting to resolve a simple transaction.Customer response
01/10/2024
I did provide the *** address however Ive attached it here as well.Business response
01/11/2024
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #G135437 OPN ********************************************************************* **********Owner Info
*********************** *********************************************************************Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 4, around 8:00 p.m., I went to the *** drive-thru. I was greeted by an associate who yelled "What can I get you?" Through the speaker. She rushed me through my order and never inquired about my chicken preferences. When I approached the drive-through window, she slammed it repeatedly during the transaction of paying for my food, receiving my beverage, and food. Furthermore, she stood directly in front of me while I waited for my food, using her cellphone.My **** slaw was partially frozen when I received it, and the chicken was stale and cold. The cashier also failed to issue me a receipt. I contacted the corporate office three times and was told someone would contact me regarding this matter and as of today I have not received no response.Customer response
11/15/2023
The address of the establishment where the incident occurred is ***********************************************************************Business response
11/16/2023
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #G135437 OPN ***************************************************** **********Owner Info
*********************** *********************************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.