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ComplaintsforTennessee Valley Fence, Inc.
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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We hired Tenn. Valley Fence company to install a fence in our backyard. We have 3 dogs and we required a fence, the company started installing the fence, however, we noticed there were gaps at the bottom of the fence that would have allowed the dogs to get out. We called and had Richard ********* come out to look at the work and he agreed that it wasn't acceptable. At that point, Mr ********* had the crew remove the fence slats and start over again, which they did. That being said, they redid the fence but did not correct the problem, it only got worse. We called Mr ********* again on 10/11/21 to let him know about it, he again, came over to look at the fence and once again agreed it was not acceptable. The crew was to come back during the week of 10/11/21, and they have not shown up, nor has anyone called to let us know when they would come and complete the fence. We have tried many times to get an answer as to when we might expect the fence to be done, it only get the run around.Business response
11/18/2021
Business Response /* (1000, 5, 2021/10/19) */ I understand that the fence is off the ground on the right side as the result of slope and the solution was to add a board to the bottom of the fence which should be completed by lunch today. It was started yesterday when manpower allowed us to return. We are sincerely sorry for any inconvenience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.