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Find a Location

SERVPRO of Madison County has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSERVPRO of Madison County

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    SERVPRO® specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage situation.

    Business Details

    Location of This Business
    3101 Fresh Way SW, Huntsville, AL 35805-6722
    BBB File Opened:
    11/20/1996
    Years in Business:
    27
    Business Started:
    11/1/1996
    Business Started Locally:
    11/1/1996
    Date of New Ownership:
    6/1/2019
    Business Incorporated:
    1/1/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • SERVPRO of Madison County
    Business Management
    • Mr. Brad Lowery, General Manager
    • Ms. Miranda White, Office Manager
    Contact Information

    Principal

    • Mr. Brad Lowery, General Manager

    Customer Contact

    • Mr. Brad Lowery, General Manager
    • Ms. Miranda White, Office Manager
    Additional Contact Information

    Fax Numbers

    • (256) 533-5143
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Taking too long to get anything done. Can never give me a starting or finishing date to complete anything. People that they hire come when that get ready 1,2,3 weeks later. One item, task or job is done at a time. It seems company gave me 3 different move in dates for me to come home. It took 14 months, 2 weeks and 3 days for the final inspection. Problems that need to be addressed in what my kitchen has air bubbles. Waiting to purchase dining set until it is done. No lock on patio door that I think a locksmith can provide. I have a hole on the right side of the house that has been drilled out. Why? and it is not covered. Main issues: 1. Kitchen and bathroom floor has air bubbles. 2. Vinyl siding for the front of the house is not done yet. 3. All closet areas need a rod moved. They&#**;re too high and close to the wall. 4. Linen closet is a regular door. 5. Laundry room needs shelf. 6. Bath rod in ** bedroom need bolted or screwed in wall. 7. Ceiling in den needs painting. 8. Front door needs peep hole. 9. Kitchen counter is separating on the sides. 10. MB bathroom light is close to cabinet to reach in and place a bulb. 11. Mirror cabinet needs to be moved away from wall to have access to the outlet.12. Both bathrooms need a towel rod. 13. They need to figure out why all 3 ceiling fans led lights are flashing all the time. 14. you can still see where a door was replaced in the first bedroom on the right. 15. all paint even the touch paint should be the exact same color that is on the walls. 16. can see plainly where areas were touched up.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alesa M.

    1 star

    08/07/2023

    They will not return phone calls in any way. We have damage to furniture. Their job is not complete. If I had the choice I would not give any stars.

    Local BBB

    BBB serving North Alabama

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