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Find a Location

House Of Staunton has 1 locations, listed below.

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    Business ProfileforHouse Of Staunton

    Games

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    We sell chess sets and supplies and chess books

    Business Details

    Location of This Business
    288 Dunlop Blvd SW Bldg 400, Huntsville, AL 35824-1102
    BBB File Opened:
    10/5/2009
    Years in Business:
    34
    Business Started:
    1/1/1990
    Type of Entity:
    Corporation
    Business Management
    • Mr. Shawn Sullivan, President/CEO
    Contact Information

    Principal

    • Mr. Shawn Sullivan, President/CEO

    Customer Contact

    • Mr. Shawn Sullivan, President/CEO
    Additional Contact Information

    Fax Numbers

    • (256) 851-0560
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/22/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I attempted to order a chess set from HoS for a Xmas gift on Nov 28th 2023. I selected Amazon Pay as the payment method. That did not go through and I received a message saying the Payment was CANCELLED. Therefore I selected PayPal as the payment method and that went through. I only received a confirmation for the SECOND order. However a day later I received an email from HoS thanking me for giving my business TWICE! I contacted them and asked for confirmation that only ONE order would be sent. I was told sorry we are sending you two orders, and even though they haven't shipped yet we will be unable to cancel either one. I saw that my credit card was charged TWICE. I was told you can request the second item to be returned when you receive it. I live in ****** but these items were sent to my US postal service. I called Amazon and they said it does not concern them and there is nothing they can do.Now I have a second unwanted chess set that is still unpacked and no use to me. I asked for return instructions but I was informed that the duplicate item I did not want would have to be shipped back at my own expense (I would probably have to travel to the *** to do this) and also there would be a 25% restocking fee. This is not acceptable: I should not have to pay shipping or a restocking fee. This is not my error!
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alias A

    1 star

    12/10/2022

    What a ripoff company! I'm an avid chess fan (and ******), and rather than purchase a chess product on Amazon, I figured I'd give a company dedicated to chess a chance...what a mistake! I bought a USCF hat from their website, paid $8 shipping for an $18 hat, received it, and it didn't fit (picture *******************). Simple enough, I figured I'd return it and at least get $10 back when factoring in the shipping I paid for. NOPE! They said I'd have to pay another $8 to ship it back, then pay a 25% restocking fee, so that, if I returned the item, I would actually lose money!!! When I told them this, they said: "Yes, Unfortunately it will cost more to return the the item than the actual value,"I've never in my life heard of such nonsense! I've spent $20,000 on Amazon this year alone, and everything ships free, with free returns, no restocking fees, and no headaches. I will never order from this company again!

    House Of Staunton Response

    12/15/2022

    Per the terms and conditions of the sale, the customer would be responsible for returning the item if they would like an exchange or refund. Unfortunately we are not able to provide a return shipping label. The return policy is clearly posted on our site and is located at the link below.:https://www.houseofstaunton.com/hos_returns Terms and Conditions If you decide you want to return an item, it is subject to the following conditions:All shipping charges, including those that you paid to originally receive the package, are not refundable. Should the original order have received a free shipping promotion, we will deduct the amount paid by our company to ship the order to you from any potential refund.All returned orders are subject to a 25% restocking fee. The restocking fee will be waived if the item is being returned for an exchange or store credit. Restocking fee is not applicable for returns on damaged or defective merchandise.You are responsible for all shipping charges associated with the item return.

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