ComplaintsforElite Heating and Cooling LLC
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
June 26, 2024 American Home Shield (AHS) contracted Elite to perform a diagnostic report on my **. Upon arrival the techs stated it was an electrical issue . While the techs were here, our electrician came and verified it was not. Then the techs determined that the issue was a bad compressor. They consulted with their boss and took photos. Determined unit manufactured in 1992. Likely would need replacement. AHS would let them know how to proceed.AHS can not proceed because Elite will not complete the job by providing a diagnostic report and it has been 3 weeks since their visit. I have spoken 3 times with Elite and sent 2 text messages. Each phone call resulted in we will get the tech to send a report. No response to the text. I was informed by AHS that they have not received a report but that they Elite had scheduled a service call for June 26 and that it was a heat pump.My house has a split HV** system with a natural gas furnace in the cellar and an electric ** unit outside - no heat pump. The tech went into the cellar and saw the furnace,With the elapsed time frame I am unsure if they recall my diagnostic service.Elite has been unprofessional in handling this matter. A couple of days, after the techs came, I found the breaker pulled, left out in the rain and another part in the area next to the ** unit.Elites actions or lack thereof have left us in limbo for 3 weeks in obtaining an ** repair with this extreme summer heat.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.