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Complaint Details
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Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Part 1 Pending items from my first walk through done in March and it is August. Throughout my building experiencing I tried to be as patient as possible due to the shortages. This includes having to pay over $4000 in rate extension fees and rent because my build was behind schedule, and I sold my home based on an incorrect timeline. I paid my inspectors to come back out to check the builder after I noticed some suspect things in the house and after talking to my neighbors with various issues. I discovered there were several things that were not done correctly and mistakes that were not repaired correctly or at all from my walk through and inspections (ie nicked electrical wires, roofing issues, all of my blue tape items, etc).Since I bought this home in March I have: -Paid my inspectors ~$1000 plus to come out several times to check my roof, and electrical wires, etc. after I learned that they did not fix my inspection report items even after it was brought to their attention.- 2 crushed septic lines in two different locations causing my yard and a long strip of my driveway to have to be dug up. I was told that the debris would be cleaned up, but my yard is still filled with rocks and bare patches. I was unable to use my toilet for ~4 days because it was not considered an emergency and had to wait for the next business day and then a few days for them to find the issue and fix it. - landscaping issues: I told the superintendent on my first walk through that I had 3 dead plates, a dead tree, and a 2nd tree that started dying a few months later. The superintendent also replanted my first tree in front of my house. Instead of digging the hole deep enough he decided to cover it up with extra mulch to hide the exposed base popping through the surface. The tree was leaning out of the ground for months. It was only repaired when I complained to the replacement superintendent that I was getting notices from the *** after it was literally falling over for months.Business response
08/25/2022
The Regional Manager for DSLD Homes and I met with ******************* on Thursday 8/18 at 8:30 am to discuss her issues with her. All her landscaping issues have been addressed and resolved. We are working with ******************* to address her interior cosmetic issues, to her satisfaction, and are in contact with her to schedule a remedy. Much of the work has already been done and we are down to the painting, which we are working with ******************* on currently.
If you have any questions, please feel free to reach out to me via email or phone.
Thank You,
*************************
Area Manager
**********, **
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.