Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jay's Home Improvement has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJay's Home Improvement

    Home Improvement

    Additional business information

    Additional Info:
    African-American Owned Business
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Huntsville, AL 35811-1706
    BBB File Opened:
    11/9/2020
    Years in Business:
    4
    Business Started:
    6/1/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of Form Signed for this business, issued by Alabama Home Builders Licensure Board

    These agencies may include:

    Alabama Home Builders Licensure Board

    445 Herron St

    Montgomery AL 36104

    (800) 304-0853

    https://hblb.alabama.gov/

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mrs. Kimberly Muhammad, Owner
    Contact Information

    Principal

    • Mrs. Kimberly Muhammad, Owner

    Customer Contact

    • Mr. Jalil Muhammad, Owner
    • Mrs. Kimberly Muhammad, Owner
    • Ms. Sierra Smith, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Order Issues
    Status:
    Unresolved
    On 10 July 2023,I purchased a house, at the address below, to move into. After finding Jays Home Improvement through a ****** search, I had him (***************************, manager of Jays Home Improvement) provide me various quotes for work.On 29 Sept, I agreed to ****** 26 September 2023 quote, which was to remodel the house. In ****** quote to me,I was to pay half of the job upfront and as work continued, Id pay down the other half. To begin work,on 29 Sept, I paid the owner of Jays Home Improvement (*********************************) $42,735.25, which was half the 26 Sept 2023 quoted dollar amount.On 12 Oct 2023, I found out that ***** did not have a general contractors license; hence, could not pull a building permit. Jays Home Improvement only has a license for flooring, painting and drywall work (HSV license #********. On ** Oct 2023, Jays Home Improvement, or an accomplice, forged my name on a fake, cost plus contract, with a house builder friend of ******. Jays Home Improvement, or the accomplice, provided that fake contract to the City of Huntsville so this builder (XXXX) could take on the work of a general contractor, with **** Home Improvement acting as a subcontractor.I have never had contact with XXXX builder nor have I ever signed a contract with them. On 18 Oct 2023, I was contacted by the City of ********** to verify that I had contract this XXXX builders.I informed them there existed no contract between me XXXX and me and I had the building permit stopped from moving forward. On 20 Oct 2023, through email, I wrote to ***** & stated that he misrepresented himself as a general contractor; hence,our business relationship was not legal and I formally request he return the $42,735.25, less the work ($5,431) that has already been performed.On 25 Nov 2023, ***** returned $5000 back to me. After multiple requests to be paid back the remainder, not a cent more has been returned to me. Jays Home Improvement still owes me $32,304.25. ***********************************
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cortney s

    1 star

    05/20/2024

    I would leave 0 stars if I could. THIS BUSINESS IS A SCAM, which is so unfortunate because I wanted to support a local black owned business. I should have known better when he told me he was from ********. He charged me $5000 deposit on work that had to be stopped the FIRST day because of 1. Work was not up to code and argued with me about pulling a permit for the work 2. Used the wrong materials. Either this man believes he is doing the work correctly or he KNOWS HE IS RIPPING PEOPLE OFF. I had to tear apart everything they did because the platform he built was bouncing up and down like a trampoline and they only used 16 screws to hold together an entire platform for a room to be raised 3 feet. He did not take down the drywall per the agreement and when I asked for a revised invoice he told me I would not be receiving any money in return because he paid his electrician over $2k & his plumber $1400 FOR TAKING OUT A HOT WATER HEATER THAT I DRAINED. He did not leave any of the materials he bought for my project except a few sheets of drywall. This man literally robbed me blind instead of owning up to the fact he does terrible work that is not up to code. Since he did not take down the drywall, he blindly shot screws in the wall and was less than an 1/8 of a centimeter away from piercing my copper pipes. They covered up an hvac hole, lied and told me he had blocked it off (after taking everything apart it was still intact with the retainer over it and everything). The door he hung literally fell off the casing as I was using it the list GOES ON. DO NOT HIRE THIS COMPANY.

    Local BBB

    BBB serving North Alabama

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.