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Find a Location

Crestwood Medical Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCrestwood Medical Center

    Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/3/1991

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    The company operates as a full service hospital offering emergency, medical and surgical services.

    Business Details

    Location of This Business
    1 Hospital Dr SW, Huntsville, AL 35801-6455
    BBB File Opened:
    8/1/1965
    Years in Business:
    59
    Business Started:
    7/1/1965
    Business Started Locally:
    7/1/1965
    Business Incorporated:
    7/1/1965
    Accredited Since:
    9/3/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of H4501 for this business, issued by Alabama Dept. Of Public Health. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Alabama Dept. Of Public Health

    201 Monroe St., RSA Tower

    Montgomery AL 36130

    (800) 252-1818

    http://www.adph.org/

    Type of Entity:
    Corporation
    Business Management
    • Mr. Matthew Banks, CEO
    • Ms. Lori Light, Director of Marketing
    Contact Information

    Principal

    • Mr. Matthew Banks, CEO

    Customer Contact

    • Mr. Matthew Banks, CEO
    • Ms. Lori Light, Director of Marketing
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    In January 2024 I had a 4 level Anterior Cervical Diskectomy and Fusion (****) at Crestwood Hospital in Huntsville, *******.Four specific **** post surgical life threatening complications developed post **** while in recovery at Crestwood Medical Center: 1) Aspiration Pneumonia Left Lung 2) Large 400 ml neck hematoma at **** incision 3) Double hemothorax on front/back of right lung and 4). Pneumothorax right lung collapse.Soon after my ****, a hematoma developed, possibly from a bleed and/or as a swelling reaction. As a result, it appears that the hematoma blocked the ******* ***** drain tube that was placed in my neck near the incision site, then the fluids backed up inside of me to form a large 400 ml hematoma in the right side of my neck near the **** incision site when Crestwood medical staff failed to recognize and react to the lack of fluids in the ******* ***** drain tube for 4 days after surgery even when my family members repeatedly alerted medical staff at Crestwood about the drain malfunction.The 400 ml hematoma that built up when the ******* ***** drain failed exploded on 3 February 2023, my lung appears to have been punctured during attempts to intubate me for emergency surgery to remove the large 400 ml neck hematoma and establish a respiratory airway. While not explicitly stated in my medical records there are several notes in my medical records as well as phone calls from Huntsville Hospital on 5 February 2024 to my family when Crestwood transferred me Huntsville Hospital after they had damaged me so badly support this position.My previously expanding neck hematoma extended inferiorly through my thoracic inlet, which resulted in extrapleural hematoma and two associated hemothoraces on the front and back of my lung. The neck hematoma, two hemothoraces and the punctured lung resulted in the pneumothorax collapse of my right lung.I had to be transferred to Huntsville Hospital because Crestwood could not repair all the damage they did to me.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sandra K

    1 star

    11/19/2021

    This ER is nothing but racist young little *****!!! They clearly do not have it together!!! They are also treating people with the vaccine & people without the vaccine very different. I can had to come in on an ambulance with an ACTUAL ER!!! I was the nurse in the back ROLL HER EYES & say well it's to bad for her, but she just has to wait 4 plus hours just like everyone else. My medical unit was so embarrassed to tell me I had to sit in a wheelchair in the lobby. THERE WERE SEVERAL ROOMS!!! Crestwood is a joke & if your are not of color don't even go cause you won't be treated!!!!!

    Crestwood Medical Center Response

    11/19/2021

    We're always disappointed to hear about a negative experience in our Emergency Department and use your feedback to improve. We are experiencing higher than normal volume in our ER right now which has created longer wait times for some patients. If you are willing to share more about your experience, we hope you will call (256) 429-4079. Thank you.

    Crestwood Medical Center Response

    11/22/2021

    We're always disappointed to hear about a negative experience in our Emergency Department and use your feedback to improve. We are experiencing higher than normal volume in our ER right now which has created longer wait times for some patients. If you are willing to share more about your experience, we hope you will call (256) 429-4079. Thank you.

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