Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Embassy Suites Huntsville Hotel & Spa has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEmbassy Suites Huntsville Hotel & Spa

            Hotels

            Contact Information

            800 Monroe St SW

            Huntsville, AL 35801-5576

            Get Directions
            Visit Website
            Email this Business
            (256) 539-7373

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            The company operates a hotel, renting rooms, catering space, offers audio & visual services and operates a day spa and Internet Cafe within the hotel.

            Business Details

            Location of This Business
            800 Monroe St SW, Huntsville, AL 35801-5576
            Email this Business
            BBB File Opened:
            12/13/2006
            Years in Business:
            19
            Business Started:
            8/1/2005
            Business Started Locally:
            10/24/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jason Peters, General Manager
            Contact Information

            Principal

            • Mr. Jason Peters, General Manager

            Customer Contact

            • Ms. Serena Lotz, Manager
            • Ms. Rita Paxton, Manager
            • Mr. Scott Svenaga, Assistant General Manager
            • Ms. Joy Palmer, Controller
            • Mr. Jason Peters, General Manager
            Additional Contact Information

            Fax Numbers

            • (256) 539-7374
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I booked my room through my airline employee site, which the embassy is a preferred recommended hotel. The charges I had were upfront through my work site, but for some reason, the employee changed my rate and gave me a higher rate when I checked in. I flew on Friday the 29th and checked in around 9 pm. I paid for two nights and have the receipt from my work site. When I checked out, I got my final charge emailed to me as the line was long, and I needed to catch a flight home. I was in town for my *************** and alumni, and also because a fellow classmate of ours had committed suicide this year. I work for ******* Airlines and use my work site for hotels and rental cars all the time. I have no idea why they charged me more. I spoke to a male manager twice that kept hanging up on me and leaving me on hold for a long time. Today is the 31st, and whoever was on duty between 2 and 4 pm was who I spoke to. I am disappointed with the customer service and them changing my rate, and I want my money back.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cedrick F

            09/19/2023

            I had a terrible experience with the hotel that cost me a great deal of money. Back in August, 2023 I had an event at the hotel. The event went well but afterwards the hotel charged my credit card erroneously and never completely resolved the issue. I strongly recommend against doing business with the hotel. I completed my end of the contract but the hotel did not. 10 days after the event they started making charges against my credit card and do a quite a bit of double talk I’m resigned that they will never make the situation right.

            Local BBB

            BBB serving North Alabama

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.