Business ProfileforMr. Appliance of Huntsville

*Our refrigerator had an issue where it would cool down and then stop cooling altogether until there was a hard reset.*The initial service call 2/7/24 was for a diagnostic. I could either pay for the repair or the diagnostic. If I knew it was only a thermistor, I would have just replaced it myself, which would have cost less than $200 for parts and service.*During the initial service call the technician said he was 99.9% confident that it was the computer.*He walked me through his thoughts & pointed out the fan unit was performing normally after the hard reset. That told him that it wasnt the fan relay switch or any other part of the fan. He said the problem was before the fan complex and assumed it was the computer with a confidence level of 99.9%*Replacing the computer did not fix the refrigerator *The tech left the computer saying it was standard practice to leave parts after service.*The 2nd service call was 2/19/24 *The technician performed no additional diagnostics before or during the visit to indicate the fan was faulty. He came with a unit in hand and only replaced the fan.*During the fan replacement, the technician threatened to walk out on the repair as I was asking questions about his work.*I indicated that I could test the initial repair by swapping in the old computer.*The tech took the old fan with him, preventing me from verifying the the repair. He also asked for the old computer which I did not relinquish.*The refrigerator still did not work after the 2nd repair.*The 3rd repair was 2/23/24.*During the 3rd repair, I heard the ******* support line scolding the technician for not performing a diagnostic test that he recommended that involved putting the unit in an emergency override and observing the frost rings. The technician indicated he did not know how to perform this test over the phone *To my knowledge, that test was never performed.*After the 3rd repair, the refrigerator was fully functional *This process took over 2 weeks, causing us to spend significantly more money eating out rather than cooking at home.*The computer cannot be returned, both the fan and the thermistor are returnable parts, the computer was the most expensive of the three