ComplaintsforRocket City Party Rentals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I reserved the "jungle" bounce house for a Oct *****. I placed a $41.11 deposit on Oct 2 for the $352.50 overnight rate. The "jungle" was delivered on Oct 20 at the convenience of the company. When I got home that night, we found that the bounce house had a ~6" leak at the entrance which reduced the bounciness. The bottom rung that allowed children to climb the slide was also torn off, making it difficult for children to use the slide. One quarter of the netting on the roof was also not secured; it had previously been repaired by electrical tape, which had failed. Finally, the bounce house was dirty. It had several sections of dried mud along with sand. There was no indication that it had been cleaned. I called the dispatcher that night with my concerns. A worker arrived in a couple of hours offering to install another air pump. I declined this offer since it did not address the broken ladder, broken netting, and overall dirtiness. The worker commenced folding up the "jungle". I called the dispatch again to reach resolution. She offered to send another house if it was available. We selected the smaller "crayonland" ($240/overnight, "Crayola" on their website) since it was available and fit in the space available in our yard. The dispatcher stated that the price difference would be refunded to my card.On the day of the party, the substitute "crayonland" bounce house was delivered right at the appointed time 10AM. It was less dirty than "jungle", but was bouncy since did not have a noticeable leak. Since the dispatcher did not have authority to issue a refund, I reminded the company via email on Oct 25 and 27. I've never gotten a response.The bill for crayonland should be $240 * 11% (damage waiver) * 7% (sales tax) = $285.05. We contend that Rocket City Party Rentals owes us $126.06.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.