ComplaintsforEnviroGuard Pest Control
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
According to the terms of the subscription/service agreement that I entered into with EnviroGuard, they were supposed to provide me Bi Monthly pest control service. They provided me an initial service, and a subsequent service, but then did not come back for the next service (July). I contacted them in August and notified them of a wasp infestation because they had not come in July. They sent out a technician, who said he did not have a ladder and that I would have to wait for the next scheduled service. I ended up having to call out ***** to handle my wasp problem.I have reached out in multiple ways (including a phone call) to cancel my subscription. They told me that I would have to pay over $200 in a cancellation fee. I told them that was unacceptable because they were in violation of the service agreement. They said that they would have a manager call me no phone call They have not held up their end of the contract (Did not provide ************** and their free remediation was not provided). Therefore, in my opinion, the contract is null and void.I want them to cancel my subscription and waive the cancellation fee.Initial Complaint
09/22/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company says that I am obligated to pay for services on a contract that I never agreed to or signed. They have a contract with a signature that is not mine. I would like to have this contract terminated.Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family signed a service agreement with Enviroguard on Jun 7, 2022. Enviroguard's product has been ineffective, as they did not follow their own process and agreement. We have requested that they release us from the contract and they will not unless we pay the early termination fee which is the $160 discount applied when we signed the agreement. We have paid 3 installments of $89 on the agreement yet they have not maintained their side of the agreement. Their salesman came to our home and explained the process for pest control inside and outside the home. This process is also explained on the service agreement. This states that "The first treatment around your home is called the initial flush out. This special treatment attempts to gain control over the existing pest populations. your first regular treatment should follow within ***** days of the initial treatment to help break up the egg cycles. Insects are immune to treatments while in their egg shells and our products MUST be active to catch pests as they hatch. I signed the agreement with this understanding. The initial flush out treatment was performed inside& outside on June 9th. The next regular treatment was performed on July 16th within the 45 day window. However, the worker refused to come inside the home and garage to spray. We then called Enviroguard to inform them about this and we were told that the worker should have come inside the ********* had been fired. Because we were still seeing a lot of bugs, I requested to terminate the contract with the company. They refused and offered to start the process again. The worker came out on October 10th for the initial flush treatment and after that there was no follow up regular treatment to complete the egg cycle yet again. So far, we have paid nearly $200 and twice they have neglected to meet the terms of the agreement. I have asked again that they release us from the contract. They refuse & continue to harass us with past due bills.Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a service contract with this company and the last service that was done was not done. I have a video camera on the front of my house and it shows the representative being at my house for less than 3 minutes. All I want is the service canceled. It will not allow me to upload the video but I have been in contact with the company and they have a copy of it.Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Enviroguard technician came out on 7/16 to complete the initial service which was supposed to be the start of the contract. The technician was in and out in about 20 minutes and did not complete all the work that was claimed to be done with the service. There were still wasp nests, spider webs and other details that were supposed to have been part of the service. I contacted Enviroguard the exact same day to advise that the initial service was NOT completed as indicated and I did not want to continue this service further. They offered to send someone to redo the service but I was not satisfied with this and uncomfortable with allowing anyone else to come into my home. I advised them that since the initial completed service was the point at which the contract began and the initial was not completed as stated then they subsequently had voided any contract at that point. I have received phone calls stating that I must pay for this service or they will be putting this on my credit report as a debt. I advised that I am not bound to an agreement when they didnt fulfill the terms of the contract from the start.Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed up for this service after someone stopping at our house soliciting business. It was peculiar because we had an appointment later that day with another pest control company. Anyway, its been one issue after another with this company. The service we mainly wanted wasnt even being done in the beginning. Nothing we ever discuss is done. After they come do service within days the pests are back or come days after spraying or treatment we have ant hills all over. As my husband says why tell them anything or do they ask us something, because they do the opposite. This company is frustrating and we are definitely not getting what we pay for. We would just like our contract cancelled without a fee so we can get a reputable serviceInitial Complaint
09/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am assuming on August 6 two men was knocking door to door to get new customer I got a knock on my door I let the service be done on August 6 because I had roaches I paid with cash of $79 I was told this were going to be Bi Monthly I had a follow up done August 26 for free because I still have roaches crawling in our food. Then I did not understand if the contract is Bi Monthly why was appointment made for the very next month September 13 I did not mind because I have ROACHES Very nice and well mannered Technician by the name Dylan He was stunned because I wanted to pay cash as I did previously I had $100 he did not have change He called the office While he was on the phone I found the exact change one ($50.00) bill one ($20.00) 9 ($1,00) bill Sept 16 and Sept 17 emails and texts messages referring to problem with payment I called spoke to Sam accusing me of not paying I called back spoke to Elijah and Kobe the worse customer service and rude The problem was fix after i said BBB
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.