Customer ReviewsforScott Plumbing LLC

Scott Plumbing replaced our failing water heater today, and we could not be happier with the whole process. Their scheduler gave us a very accurate estimate over the phone (also, a very competative price) and scheduled a convenient time for replacement. Scott's truck was at our house at the appinted time, we received a picture of the technician just before he was at our door, and he and his assistant did an excellent job of seconding the estimate, installing, and cleaning up any small spillage. They were professional, efficient, answered any questions we had, and just generally nice to have in our house. Scott definitely is at the top of our list for a repeat call the next time we need a plumber.

Thank you so much for taking the time to leave us such a glowing 5-star review! We are absolutely thrilled to hear about your positive experience with Scott Plumbing and our team.It was our pleasure to replace your failing water heater, and we're delighted that the entire process exceeded your expectations. From the initial estimate to the actual replacement, we strive to provide a seamless and professional service, and we're glad to hear that our efforts were appreciated.We take pride in offering competitive pricing without compromising on the quality of our work, and we're thrilled that you found our quote accurate and reasonable. It's fantastic to hear that our scheduling process was convenient for you and that ************** arrived on time, as promised.At Scott Plumbing, we prioritize professionalism, efficiency, and customer satisfaction, so it's incredibly rewarding to hear that our team members delivered on all fronts. We'll be sure to pass along your kind words to ************** and his assistant, who worked diligently to ensure everything was installed correctly and cleaned up afterward.Thank you for acknowledging our team's efforts and for considering us for any future plumbing needs you may have. We look forward to the opportunity to serve you again and to continue providing top-notch service.

On the original call, the owner of the company came out to fix two toilets that I had running, and I assume he was training a new plumber. He claimed to fix both toilets, but he was lacking the parts on his truck and just “adjusted” one of them and said it was fixed, but it was not. Both of the toilets were still running, so called him back out because the work was under warranty. The same new plumber came out, by himself this time, and fixed them again. At the end of the job, he tried to collect payment. I told him this was a warranty call and I shouldn’t owe anything. He calls the owner, and the owner tells him to charge me for one toilet instead of two. His logic was that they didn’t work on the toilet that they just “adjusted” last time, since they didn’t have the part to replace it, and he claimed that I owed for that toilet. I told the plumber that I wasn’t going to pay because this is warrantied work and I don’t owe anything. He calls the owner back and the owner calls me on my cell and says I have 5 minutes to pay his plumber or he is going to call the Sheriffs department and report me for theft of services, then just hangs up on me. He wouldn’t even entertain the idea of going over his math for what he was expecting me to pay. I decided to call the Sheriffs department myself, because I didn’t do anything wrong. About an hour later, two deputies show up and get both of our stories. Since this is a civil matter, they couldn’t really do anything, but they both agreed with me that the plumber should have given me some form of statement of work before starting new work At the end of the day, I ended up paying $100 because the owner was adamant about filing a theft of service report against me, and it wasn’t worth anymore of my time to deal with this idiot. Bottom Line: The owner of this company would rather waste 3 hours of time for him, me, his plumber, and two deputies than honor a $100 warranty claim for his work. Stay away.

During our investigation on this matter stated above after **************** blasted a one-star review over all avenues, we did find that by a multitude of issues the two visits in June and August on 2022 should have been covered by warranty under the initial visit on August 28, 2021. Our warranty policy states that unless it is drain cleaning or otherwise stated by the plumber on site, we offer a 12-month warranty on work performed. **************** did not mention this was a warranty when he called to have us come out on June 7, 2022, and our office staff, as well as the technician on the visit, didn't confirm the location's job history properly. Human error was the factor that caused this to be escalated to where theft of service charges was going to be filed with Madison County. The owner was only given immediate information and based his decision solely on the two 2022 visits and the fact that we had a tech that was dealing with a customer who was refusing to pay for services provided on the visit on 8/1/22. As we have found all of this could have been completely avoided and in seeing this and making the corrective actions here in the office, we have attempted to reach out to **************** and speak to him regarding the matter to apologize for the entire issue. **************** refused our phone call. We have issued a check to refund **************** the two payments as of 8/10/22 totaling $237.83. While we would love an updated outcome stated on all platforms, we will be posting this similar response to all of his other reviews across the web. We will always take responsibility for our errors and if he had allowed us to do so, we would have seen this and made the appropriate corrections before he deemed us crooks across the web.