ComplaintsforColonial Grand At Edgewater

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had to leave the apartment early due to unavoidable issues with the unit as per my last complaint. Since MAA will not resolve the debt without any payment, as a citizen with no real legal power against a giant corporation, I am forced to pay some amount.I am willing to pay $3,500 to settle this debt as well as have it deleted from my credit report entirely. That is all the money I have and all the money I am willing to pay. MAA had someone living in the apartment as of July 2022 when I moved out; I have no photo or video evidence of that to show but I know as the doors were locked and there were someone else's things on the outdoor patio.I have contacted *****************************, the company who is the middle man for this debt and they are waiting a response from MAA Properties. I sent ***************************** the screenshot from our last conversation.I would like, in writing here in a BBB response, that MAA/Colonial Grand at Edge Water agrees to $3,500 which will settle this debt in full and will also remove this debt from both *********************** and ***************************** credit completely. This debt, which we don't agree with, makes us homeless. We do not have any family members to turn too, making it so we literally have no where to go. We are willing to settle this debt as soon as you respond to ***************************** for $3,500.

  Business response

  08/14/2023

  On June 6, 2023, I received notification that *** **** submit complaint #********.  This new complaint is regarding the same situation.  I responded on June 6, 2023.  ************ rejected the response and the BBB requested additional remarks.  I sent a 2nd response on June 7, 2023.  ************ rejected the 2nd response but the BBB determined that we addressed the issues within the complaint and closed the case.  Please let me know if you additional information.  All of our phone calls are recorded and will support the details previously provided.

   

   

  From: Better Business Bureau <**********************************************>
  Sent: Thursday, June 15, 2023 11:56 AM
  To: **************************** <************************************>
  Subject: [EXTERNAL] You have a New Message from BBB Serving the Mid-South, Consumer Complaint #********
  
  
  
  Better *******************
  BBB PROVIDES A SERVICE THAT MARKETS
  TRUST IN YOUR BUSINESS & BRAND
  Company: MAA
  Consumer: **************************
  
  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.
  
  Please click on the link below to access BBB's *************************** System to read this message.
  
  
  Go to: ***************************************************
  Enter Code: 55510990-2516A
  
  This is a no-reply e-mail. Replies to this message are not monitored or answered. If you have any further questions or concerns, please contact the BBB representative assigned to your complaint in the above link.
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