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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I secured a rental home with a one-year lease from Rosenblum Realty in **********, **. The lease was for one year Oct 31, 2022, through Oct 31, 2023. I placed a $1,650.00 security deposit with the first month's rent. After one year, the lease was not renewed, leasee performed all move-out items under the lease; however, the property management company failed to issue a refund of the security deposit. Serval attempts via phone were made to request the status of the security deposit. No resolution. Under the **************** Law, a *************************** must issue a return of security deposit within 60 days or pay the tenant double the amount of the deposit. Rosenblum has failed to do so, and the company has not provided any correspondence citing why. This is a voliation of tenant/landlord and State laws.Business response
01/31/2024
************************** deposit is in process to be refunded. The attorney ********************** chose to hire recently has instructed us not to contact ********************** directly. There is a resolution agreement pertaining to this matter that ********************** has verbally agreed to, and the document is currently waiting for ************************** signature. Per this resolution document, ********************** has agreed to remove her negative review from the BBB in correlation to the deposit refund that she is due.Customer response
02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.