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ComplaintsforBestway Rental
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have done business with Best way in the past I have leased and PURCHASED several large expensive home appliances from them, however at the time of the incident (last summer 2023 not sure exact date at moment.) I did not currently have a open account or anything leased on contract. I wanted a new couch. no store in 100 miles I drive to had what I wanted. Bestways website however had all the items they lease I picked one new sofa out and USED MY CARD TO MAKE THE FIRST PAYMENT TO GET IT HOME... I THOUGHT! IT WAS DAYS AND NO CALL/ENAIL/ OR DELIVERY SO THE **** WEEK(SANE DAY AS I PAID) THEY DRAFTED ANOTHER payment .. THEN THE SAME AGAIN SO NOW THATS ..3 total weekly payment for a sofa ...I DO NOT OWN OR HAVE . I called the local store ****** in ************* ******* and he explained that the website is c*** and even if I paid the whole thing I wont be delivered a couch to come in and get a USED one for 3 times more.... **** and then he tells me well that $140 they took without my consent was just .. GONE. he said I have to call corporate and gave me the run around but REGARDLESS that was 8-9 months ago from July 2023 and I still have no sofa and I'm out a Buck and a half .. STILL. I never singbed a contract for a new rental agreement either so.. THEY STOLE ******* SEPARATE TIMES FROM MY ACCOUNT WITHOUT GIVING ME ANY MERCH. THAT IS THEFT!!!! I WANT MY FLIPPING MONEY PLEASE!Initial Complaint
10/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I wanted a washer and down payment was ***** so I cancel my order and request my payment back I've called about 4 or5 times and they told it will take 7 day be back on my card and I called again it hasn't been approve manager hasn't even did anything next week will be a monthInitial Complaint
07/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I made a payment on 7/3/23 but this business decided to take two payments out my account and I only approved one payment for $192.89 and they took two payments for the same amount of $192.89 and that cause for my account negative cause they did that. I want my money put back in my account I didn't approve that second payment that's wrong for them trying to take two payments at one time that I didn't approve are return my money to my account. They are over charging me for the products anyway and I been with them for a year can't believe what they did.Thanks *****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.