ComplaintsforForm 2 Finish
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband, ************************* and I would like to file a formal complaint against *************************- H3133**353137303638H Concrete. We hired Mr. ******** to complete a concrete job for ** in June 2023 which has issues that he has yet to resolve. On Monday June 12th, Mr. ******** framed and poured a concrete slab for our hot tub. Mr. ******** was paid in full of $1,350 by check and stated he would be back out that same week to remove boards and clean up. The concrete was unlevel and Mr. ******** was made aware, which he was going to look at when he returned to remove boards. However, he never returned. After multiple attempts to contact Mr. ******** and no shows, he finally returned to see the job he had done on 6/26/23. Mr. ******** apologized for his lack of communication and simply stated, "he wasn**;t running from his problems" and that he would be back out on 6/29/23 to fix the slab by installing a joint and bringing in more concrete to level slab. On 6/29/23, Mr. ******** didn**;t show once again with no form of communication either. Once we were finally able to make contact with him days later he had another excuse of holiday travel, delaying the repair until after the 4th of July. We have given Mr. ******** enough time and many options- either refunding us or simply repairing the issue and instead he has given us no communication, empty promises, and no timeline of him fixing the issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.