ComplaintsforLewis Automotive Sales, Inc.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2012 ***** Silverado on August 6, 2022 with a three month three thousand mile warranty. When I went to look at the vehicle the traction control light was on. I asked them to fix the issue before I purchased the vehicle. Upon purchasing the vehicle I entered it and started to leave and the light came back on. I asked them to fix it. later on that day I also had more lights show up. My check engine light, my tire sensor light and my traction control light were all on together. On August 13, 2022 I was driving the vehicle on the interstate doing 85 miles per hour, and my tire almost broke off due to the lug studs snapping due to over tightening. I contacted my insurance to have the be towed to the shop where they would have it three weeks to resolve the issues and fix my tire. I received my truck back on September 2, 2022. All that had been done to my truck was the pit a new hub on and replaced the rim. All of the lights were still on. I asked them about the issue to which they replied, With the amount of money **** spent to get the rim taken care of and fix all the other stuff he has decided that he's not going to replace the sensors they're only $25 each and I don't know which one it is, The traction control light is under your warranty so you can take it to the shop and they will fix it. Today the issue with my lights still have not been resolved and I asked for a copy of the maintenance log to which they responded, Only thing I can get a copy of is parts brought to replace those damaged in your mishap. I would like the issue to be resolved thank you.

  

  Business response

  09/26/2022

  We're very sorry to hear this customer has a problem with his vehicle however we've went beyond what we should to help this customer from the beginning.  We reduced the sales price by $2000 and we put a third-party three-month warranty on it to help him.  Roughly three weeks after the purchase of the vehicle the customer had an issue with the wheel which he had it towed back to his house.  After he came into our office to complain we paid to it have it towed to our shop fixed the wheel hub and also had his rim repaired.  It's not our responsibility to repair a customer's car after it leaves our lot however, we made a good faith gesture to help this customer which again it wasn't our responsibility.  We informed the customer to use his warranty for any other concerns as we have exhausted all the help, we could offer him.  It's extremely frustrating knowing we paid out money to help this customer weeks after the purchase and there is absolutely no appreciation.  We do not owe this customer anything at this point and he can use the third-party warranty to resolve his issue.  

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