Business ProfileforLife IRL

This scam has many twists and turns. I thought I was purchasing directly from the manufacturer for a medical supplement. Mind you, people who need this product which is actually made by ORTHO MOLECULAR (will explain), and are very sick. Here are the events which unfortunately took place.Ordered 1 bottle of 60 capsules at a price of ***** which was billed on 7/3/23 to my ***** I bought from this "company" and not anyone else. I contact them on 7/10 asking for a tracking number. I received a tracking number via a link which you could barely read. That's why I asked for tracking again. A number had been assigned but not tendered yet. Sent a third email 7/11/23 still no shipment yet and requested to CANCEL. On 7/12, the same thing so I sent TWO separate reinstating that I wanted to cancel and get full refund. More importantly, I had to make other arrangements. Here is the worst part, they still lied when they responded that they could not cancel no matter how many times they hit the "cancel" button. You know, every company has an override and to make someone who is ill go through this, is beyond the pale. Here is the slimiest part. Just now, I opened up an AMAZON envelop and there is a bottle of Motility Pro. I don't buy supplements from Amazon. The reviews for this product on AMAZON are terrible because of the seller. I never gave Amazon my ***** THE VERY WORST PART is when I found out who to call and spoke with the experts at Ortho Molecular, they only go through specificy pharmacies and clinicians so this type of thing doesn't happen. I WAS OVERCHARGED over 95%!!! That's right, their recommendation is a charge to the customer of $45. This is a scam. For someone who suffers from a debilitating illness, this just made things worse. I DO NOT WANT THAT LIFEIRL to call me. I don't feel well. I want my entire refund back on my ***** Send a prepaid RA and I'll send this product back. What an ugly situation this has been. I no longer have any confidence in this company. That's why I am going through BBB. Thank you.