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ComplaintsforTmg Industrial Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a hot water pressure washer through a friend who attended a ***************************** Auction. The machine was brand new. The pressure washer would not create the hot water it was supposed to create. I hired a hot water pressure water service technician to help me get the machine to work. Even with all his experience working on these types of machines he was not able to get it working. This is also after contacting *** support. We have replaced so many items, the only thing left is this is just a lemon of a machine. All I wanted from *** was a replacement unit. After even one more replacement part that *** said it most likely was, the machine still does not work. **** from the *** support team offered a refund to me. I have responded 3-4 times to this email saying "Yes" I will take the refund. To no avail as they will not respond to me any longer. I am at a loss of what to do except contact an attorney.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.