ComplaintsforThe Locksmith Company, LLC
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Complaint Details
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Initial Complaint
01/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
5/12/21: We hired this locksmith to cut and program a car key. 5/20/21: The Locksmith finally booked an appt AFTER I reached out to him again. 6/4/21 (appt date): Reached out - The Locksmith did not show up. 6/6/21: The Locksmith came by wihtout appt and we weren't there. We came home, he cut the key and messed it up. He had to order a new one. 6/29/21: The Locksmith came out with the replacement key, cut the key, programmed the key and handed it back. The Locksmith texted me: "Finished key..all good...I did need your zip code to process the pmt thought" which I provided. The key programming didn't work. (The Locksmith borrowed a battery from his wife's key then took it back out and returned the key to us. We got a battery-key didn't work. The Locksmith texted instructions on how to program the key It didn't work. I reached out to The Locksmith and told him we needed him to come fix it. 11/21/21: The Locksmith came out again to program the key. He left with it unprogrammed. 11/24/21: The Locksmith arrived at our place ELEVEN HOURS LATE. (Appt was at 10 AM) He texted me at 10:30 that "apparently there is an issue programming the key with US bought Scions and he needs to download a program to do it." Then HOW could he have programmed it back on 6/29/21 and charge me for it? He left. 11/25/21: I reached out to The Locksmith again and he responded that he wasn't coming back because he needed to order a cable. At this point he goes silent. 1/19/21: I text & officially request a refund for the programming of the key. No response. 1/21/21: I left a message letting him know I would be contacting the BBB. 1/23/21: He responded he had covid. I restated my request for a refund. No Response. No Refund. I need a refund for $225 less the cost to cut a key. I have attached a copy of my CC statement showing the charge. I believe the locksmith name was Josh but cannot be certain. His Number is: ************ and physical address is: 549 Warrior Dr, XXXXX
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.