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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They sold me a wrecker car. Water is coming into my back door of the car: Salesman told me that reset lights that were goin off in the car. Drive start malfunction, nothing to worry about he said. I just paid to have a new computer put on the car and it still had issues! I have called dealer and they assure me I will get a call back and I never do! I thought I was getting a dependable car but I know now that I was lied to. I have had the car 1 year when it shut down and would not start.Business response
11/27/2023
We hate that you are having problems with your vehicle. Our customers are very important to us and we strive to do our best. At the time of purchase a 12 month/12,000 mile powertrain warranty was given to you, free of charge. The car was purchased with an offer of an extended warranty which was declined by you. We have tried to address the issues that you have contacted us about and have even made several repairs not covered by your warranty, nor implying any warranty, at our expense. A Carfax report, which is the best/only report we have available to us on the history of the vehicles we sell, is provided by us, free of charge. The Carfax report on this vehicle, which was signed by you, had no accidents reported at the time of your purchase. We try to do the best that we can and truly appreciate our customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.