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Find a Location

Pawn City Inc has 1 locations, listed below.

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    Business ProfileforPawn City Inc

    Second Hand Store

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1308 S Gilmer Ave, Lanett, AL 36863-2941
    BBB File Opened:
    1/16/2018
    Alternate Business Name
    • City Pawn
    Contact Information

    Principal

    • Mr. Jay Thrower, Manager

    Customer Contact

    • Mr. Scott Hilyer, Owner
    • Mr. Jay Thrower, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Had a layaway came in the store on ********* *** **** told the girl that I was expecting to come in on the ******* *** because I was waiting on my disability. Got to the store and they told me when I asked to pick up my items that it forfeit on the 1st Which was a SUNDAY AND IT WAS SOLD ON THE SECOND. Then they said that the girl did not work there she did not put in notes and that I was lying about it. I showed them a picture of the date because I was looking at some more items and I took. pictures that same date . This is not the first incident and I’m starting to feel maybe this business is judgmental or prejudiced towards me . One time I had paid on a layaway and it was sold to someone else while I had it in layaway. The customer service is very rude you walk in no one speaks to me or ask if I need help I understand that this is there business but on the human level and customer services and just deceit respect you should not be able to do customer are treat people any way just because you are on the other side of the counter. As far as policy I have witnessed others come in and make arrangements on layaway and pawns and they work with them so that is why I say this is a discrimination towards me . And I’m taking it this time to the maximum I can because it is totally unfair and wrong .

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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