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ComplaintsforThe Sutton Apartments
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was told I could move in Jan 2nd the week before I was off from work asking can I come by and sign any paper work no answer then so finally my mom starts transferring the utilities for Jan 2nd to the apartment finally ***** respondes with the apartment isn't ready the maintenance are short staffed then the apartment will need cleaning she told me she will get me an estimate of how long til it's ready a month later I have t received anything I told them my mom is fixing to be homeless as me and brother had to put her In a motel room I still have all emails from the sutton also online it's saying I owe them $400 I emailed them asking how no response they will not email me back they never answer the phone no one is never In the office luckily my mother found another apartment so she isn't homelessCustomer response
02/09/2024
So I did finally hear from The sutton saying my mom could've moved in Jan 30th so a whole month I've had to figure out where to put my mom so she wouldn't be homeless luckily she found somewhere else to live as I have seen The sutton has alot of bad reviews
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.