ComplaintsforMeineke Car Care #2756
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car there for a warranty repair 8-28-2023. After they said my car was fixed, it started leaking really bad and all the lights in the car started flashing, I took the car back to meineke, to find out all the people were fired and they damaged my car badly, they said that they would fix the damages, I still haven't gotten my car back and it is still not fixed. I have tried to reach out to head office, no one is returning my calls, my husband has lost his job behind this and we can't get around and I'm paying a car note and have not had my car for over 2 months and they broke it. The only thing that was wrong with my car before i took it there was a transmission and now it's the transmission, harnest, wires and something with my engine. This is super bad, cause I asked for a loaner and they won't give me one even though they broke my car. I need help, we our out of a car and 1 job.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 25th I went to Meineke while on a family road trip. I had brakes and rotors and calipers that were less than 6 months old. This shop told me i needed new pads after my front side was smoking. I paid for the inspection and pad replacement. After leaving my brakes locked up so I returned to the store where they said my new calipers were bad as well. So i had to pay to replace them. Now less than two months later Im back at home with bad pads, bad rotors because of the bad pads, and my brake lines are needing replaced because thats what the original issue was! So Im out over a grand in unnecessary replacements and repairs. That shop didnt do a proper inspection and had me pay to replace brand new parts that prob didnt need replaced.Initial Complaint
10/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Scheduled new tires and brakes to be installed on a Saturday. Work was performed, but tires had bad shake. Brought the truck back the following Tuesday, but they never did anything with the truck after having it all day. I brought to the truck to another shop that Wednesday, and the shop showed me the tires were defective. I drop the truck off at Meineke Thursday, and tell the manager I want my old tires put back on my truck and a credit for the defective tires. The manager agrees to put my tires back on, but his district manager would have to approve a credit. I agreed and asked him to call me when the truck had the old tires back on. I never received a call. I called the store manager, and he said that the district manager told him to not put my old tires back on, but to wait until he got to the store to look at them himself. I show up at the store around 3 PM to find the district manager had driven my truck to another "non meineke" shop to test the balance of the tires. Upon his return, he did not introduce himself, but proceeded to tell me that all he could do is replace the tires. I told him that wanted a credit for the tires because these are cheap quality tires he sold me. He refused and said he would have 4 new ones delivered the next day (Friday). He said that he would personally call me Friday. I agreed and left my truck there over night. No one ever called me. I called the shop, and they said that the freight truck the tires were on was in a crash and they wouldn't be there until Saturday. Saturday comes and again no phone call. I call at 12 PM, and was told the tires wouldn't be in that day. I told him he had until 2 PM to put old tires back on. I proceeded to pick up the truck and the defective tires. The district manager refuses to call me back, and the store manager says the the replacement tires are still not delivered. They claimed the tires were coming from *********, but I know they are source locally. This was verified by another shop in town.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.