Business ProfileforXtreme Tint & Alarms

Went to Xtreme Tint LLC to receive tint for my brand new 2023 *** M240i. Asked for 3M Automotive tint (Crystalline series) and the vendor installed the tint. After receiving the vehicle with dirty windows after the installation, I drove home. Once the film cured after several days, I cleaned the windows and noticed there was dirt embedded between the window and the tint, abnormal bubbles on the tint, large scratches on the driver side door, and found out on June 23rd that they installed 70% windshield tint after I requested 50% tint. I returned to Xtreme Tint LLC on Friday, June 23rd so they could re-do the tint on the car. I mentioned the issues to the attendant at the counter and walked them around the vehicle pointing out the issues so they could get them fixed. After dropping off the vehicle with them at 9:30am, I returned around 4:30pm to be told that the vehicle was ready. After inspecting the vehicle, I noticed that they had only fixed 50% of the issues with the vehicle and there was still debris trapped between the windows and the tint, scratches on the driver side door, and bubbles still present on the tint. I walked back in and pointed the issues to the attendant which then prompted them to bring their tinting expert out to examine the vehicle. They apologized for the inconvenience and informed me they would keep the vehicle overnight to work on the car early on June 24th. I called in the afternoon the next day to be told the vehicle would not be ready until 4:30pm. When I arrived around that time, I was informed that they had run out of 70% windshield tint, that is when I found out that they had installed the incorrect windshield tint initially and were attempting to do so again. After I corrected them, I was then told to return again at 7:30pm later that day to receive the vehicle. When I inspected the vehicle again, I noticed debris still between the windshield and the tint, at that time, Xtreme Tint LLC informed me they believed it was a defect on the windshield from the manufacturer and told me to come back once that was corrected. Once I was able to put the car under direct light on June 25th, I noticed the driver side tint and the driver side quarter window had multiple deep scratches on the tint. On June 26th, I went to the manufacturer of the vehicle to remediate the defective windshield and was informed that they had never seen that issue before and quickly removed the issue which they believed was debris that had been baked onto the windshield. I returned to Xtreme Tint LLC on June 27th to ask for a refund due to having to return a fourth time to have the issues fixed and was informed that they would be willing to fix the driver side tint and driver side quarter window tint but would not be willing to issue a refund due to having signed the receipt for the labor. I promptly informed Xtreme Tint LLC that I believed the service they were providing had legitimate quality issues with their processes, after having to return a fourth time to remediate the issue, and that I would be filing a complaint with the Better Business Bureau as well as with my financial institution.