Business ProfileforDivine Expressions Family Dentistry

To whom it may concern: On September 29, 2022 *************************** from Divine Expressions Family Dentistry, located at *************************************************, telephone number ************** or ************** put a crown (A covering) on my tooth. After the crown was put in I started to have tenderness in places where the crown was done. Therefore, when I needed to see the dentist again, I decided to choose another dentist. On April 12, 2023 I had a schedule appointment with ************************* at ***** Dental located at **********************************************************, telephone number ************** concerning a chip on my Wisdom tooth. During that appointment, ************** performed a full ex-ray and informed me that Crown 1, which Divine Expressions Family Dentistry had put in on September 29, 2022, was already decaying. At that time, ************** suggested that I go back to ****** Expressions Family Dentistry to see if they could resolve the matter and she forward me the ex-ray so that I could provide the ex-rays to **************. I contacted Divine Expressions to schedule an appointment, e-mailed them a copy of the ex-rays that ************** provided to me and I was given a date of May 3, 2pm to come so that they could look at the ex-rays and speak with me regarding the matter. At that time, I informed the individual at the front desk that I am requesting a refund of one thousand three hundred ($1,364.00) sixty-four dollars and NO/100s and I would not like the doctor to perform any other procedures on my mouth, due to the fact that this procedure was done incorrect. When I arrived for my appointment on May 3, 2023 at 2pm, I was treated with a lack of professionalism from the time I walked in the door to the time I left. Divine Expressions Family Dentistry seem to now look at me as an enemy instead as a customer; the doctor treated me as an adversary instead of trying to maintain a dentist-patient relationship; they had me wait in the waiting room for more than forty-five (45) minutes pass my appointment time before a Dr. would come to see me. Then *************************** rushed me back to his office, roughly opened my mouth, poked around coarsely to find the crown and said everything was ok and walked out of the room without and explanation. I think I was in the office less than ten (10) mins. I have tried to resolve this issue with them for months without any assistant. I am simply requesting reimbursement of my one thousand three hundred ($1,364.00) sixty-four dollars and NO/100s for incorrect dental work that *********************** from Divine Expressions Family Dentistry performed on my teeth. I would rather work this out amicably, but if not, I will have no other option but to file a complaint with the Board of Dental Examiners of *******. I look forward to hearing from someone soon.