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ComplaintsforZaxby
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 28, 2022 we picked up three (3) grilled Cob salads from the drive through at the Zaxbys at *****************************************************************. When arriving home one (1) of the salads did NOT have any chicken.I complained through the Zaxbys web site and received an email from ************************* offering me a free Grilled **** Zalad redeemable at your next visit or earliest convenience." But she didnt seem to offer me anyway (or instruction) on how to collect on that. The text of her email is copied below.I have tried responding to her email several times, but never received an reply. I really am not interested in a free salad (lets be clear its NOT free I paid for it). What I *want* is a refund of the cost of the one salad ($9.29 + tax(0.84) = $10.13). I still have the receipt and a photograph of the salad with no chicken.On March 8, I attempted to contact Zaxbys via their web site again. I received a similar email from a ***************************. Again, I was offered a free replacement without any instruction or means to collect! And again, no replies from ***********Text of ****** email follows:6/28/2022 13:47 Case Id: ********** Hello ***,First, thank you for taking the time to share feedback about your experience at Zaxbys. Good, bad or indifferent, we use all feedback as an opportunity to teach, learn or coach. We are sorry to hear that we did not meet your expectations during your restaurant visit. We understand how frustrating it can be to receive your order missing its most important part, the chicken. We value you as a guest, so wed like to offer you a free Grilled **** Zalad redeemable at your next visit or earliest convenience. Again, we appreciate you giving us a chance to make this right and hope for the opportunity to serve you again! Sincerely,*************************, Asst. *** ************************* Text ******************** email follows On 3/8/23 11:35, *************************** wrote: Case Id: ********** Hello ***, First, thank you for taking the time to share fBusiness response
04/13/2023
4-13-2023I am writing in response to complaint #********, regarding the Zaxbys restaurant located on ************ in *******, **.
Our current point-of-sale system limits our ability to issue a refund beyond a designated timeframe after an order has been processed. Since ************ requested a refund nine months following the incident, we are unable to issue a monetary refund. However, as your records indicate, we have offered to replace the meal for ************* We would be glad to offer him an additional complimentary salad for any inconvenience caused as well.
Please confirm If this resolution is satisfactory for ************ and if so, I will mail the free offer cards to him directly at the address listed in the complaint.
Sincerely,
*****************************
Director of Marketing
Miss Management, Inc. | Zaxbys
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.