Business ProfileforEmpire Fitness

Account # 112882 My complaint is that I started an account with this gym in January of 2022. I’ve been to the gym ONE TIME and then had to travel for work. I get an email on 3/7/22 from ****** ****** saying that my card declined my money payment. I had just a basic membership for myself, $39.99/mo, so I check my account and I see that two days prior, on 3/5/22 my member fee had been paid already. I used a proxy card number and I specified for Empire Fitness to only allow $39.99 every 30 days. If they try to charge anything else, it shuts the proxy card number off for Empire Fitness. This protects me and my account. Since they disabled my account I gave them a new proxy card number to use. I’ve still only been once and they use key fobs which have software showing I only was there once. I was on travel for work and they kept hitting my card with random fees which would disable my card number for them. I sent them an email in March saying that I wanted to cancel and to please cancel my account. I was on another time zone and couldn’t call during U.S. business hours as I was working. I ended up staying up late to call them numerous times which I have records of asking to cancel my account. I Meir being told that they would call me back. I reached out to their corporate office and they told me that I owed $450!!! I told them that I’ve been wanting to cancel my account. They told me that I’d have to call the same gym I’ve been calling for them to cancel. I have the emails showing this and phone logs. I explained that I’ve called numerous times and sent emails but no one will help me. I’ve seen numerous complains on Yelp and on Facebook regarding this exact same issue with this place and they are missing my credit up. Even now, as of September 2022 if I was still a member, my $39.99 would not add up to $450. I will be filing a lawsuit and taking them to small claims court but I wanted to contact the prestigious organization of the BBB to file a complaint.