![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforOutpatient Diagnostic Center of Alabama
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
May 13, 2021 I was at ODC of Madison for an ultrasound procedure. Health insurance information was provided, and no upfront payment was collected. At the beginning of July 2022, we received a bill with a balance of $157.00 for the procedure. Having been more than a year and having paid money at another time I called to get clarification on July 7, 2022. After talking with a representative about the procedure and the bill received that had a statement date of 5/23/22 (not received until July) I agreed that the money was owed, and we paid the $157.00 bill through our online bank account. On July 25th, I received a call from a collection agency for the $157.00. I told them I had paid the bill. On July 27, I called their billing department to discuss the issue. They then stated that we owed another $157.00 for the same ultrasound procedure. They have never presented a bill or communicated with us on this additional $157.00. The agent stated that she would put this into review. I called on August 1, to the billing department and asked to talk to a supervisor regarding the issue and get an update on the review. Becky was supposed to email me additional information regarding this additional $157 and call me back 8/3. Neither has happened. I want the collection agency removed, ensure my credit score is not impacted, and eliminate any other charges they think we owe but cannot present! (We maintain a credit score in the 800s.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.