Business ProfileforBest Care Home Services

Best Care was sent out by our home warranty service. I filed a complaint on Thursday, May 16th. Best Care contacted me and couldn't get to me until Tuesday, May 21st. Technician came to my house on the 21st. After being in my house for about a little over an hour, he stands in my kitchen and tells me that the problem was the reverser valve. He files his report with my home warranty service and what was put in the report didn't match what he told me while he was standing in my kitchen. In the report he stated, "a piece of clothing fried the zone board". I am no technician HOWEVER I do know that there is a difference between the reverser valve and a zone board. I called and complained and the service manager came to my house and was there a while. He also said it was the zone board and a damper issue. Asked for an estimate and was told this was "normal wear and tear" so now our home warranty company will not cover cost of repairs. This house is only 4 years old and I think that the term "normal wear and tear" is utter BS. My other issue with this company is on Weds May 22nd, I was told I was on the scheduled service list for that day and I was "next on the list" at 4:30pm. At 5:47 I called again and AGAIN was told "next on list". I changed my plans to be home and NOBODY SHOWED UP OR CALLED! Horrible customer service. I will NOT be using this company to get my repairs done. BTW, the service manager never got us an estimate after May 23rd visit. It is now May 27th and I still don't have an estimate to fix my problem. Doesn't matter now as I have a second opinion scheduled to come out tomorrow and will gladly pay somebody who has better customer service skills than this so called company. You need to figure out a better name, BEST Care doesn't suit your organization.