Business ProfileforResidential Air, LLC

When we initially called Residential Air, LLC in November of 2022 because our heater wasnt working, we were charged $85 for the service call, $250 to replace our warrantied motor, and $145 to acquire the warranted part for $480. This was work completed and paid for immediately. Our AC had been working fine prior to that repair.Then less than a month after the motor repair, in a snap of warm weather, we turned on our AC and discovered the compressor to have been damaged, an issue that was previously not there prior to Residential Air's first repair of the motor.After calling them back and the repair on the new/resulting issue was completed on December 19th, we were charged $1600 for quoted warranty compressor replacement part and labor minus compressor cost for something that looks suspiciously like an issue caused by either the motor going bad originally and not being diagnosed and fixed by Residential Air, or the repair work being done improperly.Now, Residential is wanting to charge us another $1250 to come replace a warranted part again, when we feel it is due to their negligence that it needed to be replaced in the first place.We have paid Residential Air for this work and that work should be warranted. We should not have to pay them again for this issue to be resolved. On another note, when on a phone call with the owner and repairman, *******************, he raised his voice and spoke very demeaningly to me in defense of his position. In all my years as a homeowner, I have never been addressed in the unprofessional manner that he spoke me during this call. Granted, he was frustrated but it was uncalled for.It is our hope that the BBB can assist us in resolution of this matter. Residential has no visible complaints or bad ratings and this is why I chose to call them in the first place. We are considering reaching out through legal channels to find a resolution to this matter if it cannot be reached through the BBB. Thank you