Business ProfileforChanging Spaces Moving, Inc.

I enlisted Changing Spaces to move the items in our home in July. I have used the company before and decided to give them a call. I wanted the move to occur on Friday, 22. I was fine with Saturday as well. Friday 22 was open but for some reason my move was split. I repeatedly asked for Friday but was then set for Thursday for half the move and Friday for the other half of the move. After we set the move I reached out to cancel but was told that I would lose the deposit although I just set the move date some days prior, I also requested that all the large items be moved on the first day because getting the large items out of the house was the primary concern. We were still local and would be able to move the boxes and other items if necessary. The manager was sent over to do an assessment of the items in the home as well, which I also shared that the primary concern is to move the large items and that we would be packing up the boxes and the boxes would only need to be loaded on the truck. When the movers arrived while I was working which is why I not want the move done on Thursday at all, they packed up boxes instead of moving the large items as I requested. The truck was never filled up to a significant capacity which appeared as if several trips were being made unnecessarily. There were not enough manpower to accommodate the move. The movers that were there was doing their best to get it completed but they did needed more help to get it accomplished. One of the people that was there both days was need to leave to get to a second job. We asked that certain items be placed at the front of the storage and set them aside for that reason. Then the wood floors were scared causing us to have to pay the $700 additional to the buyers of our home for the deep indentions in the floors and the was were scuffed and damaged. We still had to rent a truck to move the rest of of our items out of the home. We want to be compensated a portion of our money.