21 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ali H
1 star07/11/2024
I never been treated before the way they did me, even the manager **** or whatever his name is i thought because hes the manager he will address my issue but no they racially profiled me and treated me bad , when i first signed up to get their service at my house they told me we will show up once a month till the mice problem is solved plus mosquitoes etc.They showed up twice in 7 months and they been charging my bank account monthly for service i didnt get, Yesterday the manager threatened me to send my contract or whatever they call it to collection agency and hanged up the call Gladly I recorded the whole conversation.This is my first time ever write a bad review to any business whatsoever, but the case this time was different i couldnt keep my mouth shut If you guys dont want to do business with people of color or immigrants say so before you take their money and keep them hanging I will keep a bad review on every social platformReview from Tasha P
2 stars11/25/2023
The guys that come out to your home are typically awesome. Weve only had one issue with the actual treatment team. The tech was at my house for 7 minutes total, I wasnt home but was watching from security cameras. I contacted the office and the lady stated that was sufficient time to knock on the door, treat outside of my home, write an I missed you note, and leave the property. My husband spoke with a different tech about the situation and he confirmed it shouldve took at least 20 minutes. Now as far as customer service, I have few good words. *** asked repeatedly to be put on a Saturday schedule to treat our home due to our work schedules. It has taken nearly 4 months for that to happen. When speaking to customer service they are friendly but have to be asked repeatedly to have changes made. After our contract is up, I will be looking for a different pest control company because of the poor customer service weve received.
Scout Pest Control, Inc. Response
04/03/2024
Thank you for your feedback. As we discussed on the phone, that visit where the tech was there for a short time was a follow up to a previous service to treat the backyard since we were unable to get it the first visit. We have made corrections to address your concern on making sure that gets explained better when we are doing partial follow up visits to finish a previous service. Thanks again for your business!Review from Christy R
5 stars10/27/2023
Very pleased with their service. My technician was very pleasant, knowledgeable and accommodating. I would definitely recommend them for your pest control needs!!Scout Pest Control, Inc. Response
10/28/2023
Thank you so much for your recommendation!Review from Angus M
5 stars09/19/2023
Very professional, accommodating, and responsive. We had a couple of unique requests that were fulfilled without issue. Or property is now insect free.Scout Pest Control, Inc. Response
04/03/2024
Thank you for sharing your review! We are so glad you chose us to take care of your pests!Review from Tracy G
5 stars06/08/2023
Very friendly and professional. Great job!! Had a issue with ants in the house after the sprayed outside. They came back the next day and fixed the problem..been ant free since then.Scout Pest Control, Inc. Response
04/03/2024
Thank you so much for sharing your experience with Scout!Review from Matthew P
5 stars05/27/2023
They are professional and responsive. They were flexible when we needed to reschedule twice.Scout Pest Control, Inc. Response
04/03/2024
Thank you for sharing your experience!Review from Jay B
5 stars05/11/2023
I am very pleased with the services they provide. Exceptional costumer service!Scout Pest Control, Inc. Response
05/12/2023
Thank you so much for your kind words, we really appreciate your business!Review from Karmel S
5 stars03/16/2023
Very professional and thorough. I would highly recommend them for your pest control needs.Scout Pest Control, Inc. Response
03/17/2023
Thank you so much! We really appreciate you.Review from Megan M
5 stars10/17/2022
****** was amazing! She was very thorough and paid special attention to our problem areas! Thank you ****** for the great service!Scout Pest Control, Inc. Response
10/18/2022
Thank you so much for sharing your experience, we appreciate your business!Review from John M
5 stars09/19/2022
Extremely helpful, knowledgeable, polite and did unscheduled inside spraying when asked. Absolutely recommend them!Scout Pest Control, Inc. Response
09/20/2022
Thank you so much for your kind review!
Customer Review Rating
Average of 21 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.