Business ProfileforTennessee Valley RV Service Center

DO NOT USE TENNESSEE VALLEY RV. For full review as it exceeds 2000 characters, go to their ******** account and read. Im not the only one who says not to use them. Owner is a lack of one and employee who says she is an owner is disrespectful. They overcharge and dont respect customers. Dont make the mistake we did and find a more reputable RV Service center that will treat you fair and with respect.

Let it be known that the owners of Tennessee Valley RV will not allow ourselves or our staff to be subjected to verbal abuse, demands, and harassment at the hands of any customer. Not only was your work completed in a timely manner, but we worked with you to provide significant discounts when your extended warranty would not provide you with full coverage for your issues. You personally came and signed off on the work once it was completed, and then left your RV for sale with our consignment program. You had a more than reasonable offer for the sale of your RV back in January 2024, which you chose not to accept. You were only denied any further services (services beyond the original scope of work that you felt like you were entitled to and in fact demanded from us) after you repeatedly disrespected both owners and the majority of the staff members you encountered.

I will state that everything that I am writing here is 100% accurate. Unfortunately the statement that you responded with here and the other platforms I left reviews, on are 100% completely false. You stated that you were the owner and if that is true, then you need to step back and learn respect. You had my ** for 8 months in which started as repairs and you were supposed to consign it, but the ball got dropped and it sat there as you have had 2 employees leave and no one including the owners followed through as I was told by **** that the employees left and he was really behind. The extended warranty covered all of the repairs that were needed, but your prices were so high and exceeded their allowances to pay in full. I was stuck with it there as I am an hour away and had no help in transportation. The work that was supposed to be done was not completed and you refused to walk me through the work that was done. You lost my second set of keys and we never received the key for the external compartment you said you fixed and the front entry key doesn't work even though it was a part of the warranty. The front steps stopped working and the back AC doesn't blow out either and that was a part of the warranty. You state that I had a reasonable offer and it valued at $110,000 and saying a $70,000 offer is reasonable is ridiculous. At the time of the offer, NO ONE even looked into the value of the ** as the ball was dropped and it just sat there. You stated that I was denied service after I disrespected both owners and the majority of the staff members that I encountered in which is absolutely false. I never disrespected **** as we only texted a couple of times and spoke a couple regarding him confirming that the ** was finally getting cleaned inside and outside as it was supposed to many months prior. I found him nice and we never had altercations. The guy that was there the day I came in to pick up the ** was never disrespected. He even came out to show me some issues as the generator wouldn't come on and the ** was dead inside as it sat so long. He was helping me when you stormed out to the ** and demanded that he get out and that you are refusing the right to help me anymore for no reason. All I wanted was for him or someone to walk me through the setup of the warranty work you say you all performed and over charged for with your prices being so high. BBB has your ratings of 1.89/5 - 2 star out of 9 reviews in which ************** (says she is the owner and the name matches the emails that I have) and you self rated yourself a 5 star acting as a customer but you say you are the owner. As a business owner myself, I would never ever treat anyone the way you treated me and many other customers as I have went through ********* Yelp, and BBB and while you may have good reviews, you also have a lot of the same reviews that I am leaving. When a customer isn't happy and they discuss it with you, then you get all mad and refuse service to them and kick them out. I never raised my tone to you nor did I didn't threaten you. All I did was sit on your loveseat and call the police in hopes of some assistance. I was quiet on the phone, you had no customers nor phone calls other than the one you made and left the front office. You stated I was interrupting business and disturbing the customers, but yet when I stated that you had no customers or phone calls you stated to me "Well I have other reasons why I want you out of here" I stated to you that it is ok for you to not like me but I stated that you didn't need to speak to me.. your actions reflect your character and if you are the owner as you state that you are, then you have a lot to learn. I know that customers aren't always right, but neither are owners and no one needs to disrespect anyone, especially the owners. I will make sure that no one does service with you. I would not recommend your establishment ever. As I stated before, I read through every review that has been left for you and every single customer that left you all a negative review (even quite a few recently) and you always come back at the customer and blame them. I wish you no negativity, but I certainly would not spread Tennessee Valley RV to no one. I do want to say thank you to the gentleman that was in the office who tried to make it right and help show me some things. He was pleasant and helpful and he was thrown into the fire by the owner *************** I also want to thank **** the owner for trying to do the right thing. We never had a issue either. Best of luck