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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We took our trailer to see if they could fix the water pump. The technician walked onto the trailer and flipped a breaker. Less than 10 minutes, with no real diagnosis being done except to flip the breaker and concur what we had already told them: the water pump is not working. They then proceeded to charge us $310 for the diagnostic. They didnt diagnose the problem. I called and they had no additional information. My fianc called and they were extremely rude when he asked what exactly he was paying $310 for. We paid them because we didnt want to stir up anything, but this business is obviously making a habit of taking advantage of people if you read their reviews. Im sick at my stomach over this! We are a new business and the water pump as a whole cost less than the diagnostic where we didnt receive the actual diagnosis.Customer response
10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.