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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Pet Hospital of Madison before I ever took my dog to them for an ear infection. I was told my visit would be $78 plus $20-40 for the medicine. After the examination, I was told my bill was in excess of $230. They told me no one was allowed to give out estimates (calling me a liar in the process in front of the entire waiting room) and said it was my fault for not telling the vet beforehand that I was limited on money (which should have been on record as I vehemently stressed this when I made the appointment). I paid the fee for the office visit, and told them to take my info out of their system as I was never returning. I also informed them that I was reporting them to the BBB. Had they told me an accurate price I would have not made the appointment and had the $78 to spend at a more honest establishment. Now my dog still has an ear infection and I have to find a way to pay for yet another office visit and his meds.Business response
11/07/2021
Business Response /* (1000, 5, 2021/09/14) */ The client was given an estimate for an exam and ear cytology with possible treatment. Other conditions were identified during the physical and other medications were prescribed to treat those conditions. Upon check out his bill was higher than the estimate upon which he said he could not afford, we returned the medications to accommodate what he could afford. He is a cash only client due to his lack of payment history.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.