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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have had TDI services for a number of years and have been satisfied with the service. we have recently moved from ***************** in ********** to Huntsmen Ln in *******. we prepaid TDI in January for all the treatments in 2024 for the property on ***************** After a call to TDI it was decided that we would receive a refund for the rest of the year and when we got settled in on Huntsmen we would start a new service. After many calls, i have been promised a refund check, which i have never received. TDI has been taken over by Fairway lawns and when i am called i get bounced back and forth between TDI and Fairway lawns with both pointing the finger at the other for the problem. I get **** Informed Mail Delivery Notices and there has not been any mail from either TDI or Fairway lawns, which is an indication that i have not received the refund. the last call, i was promised a call back with an explanation, which didn't happen. any help in recovering my refund would be appreciated.
Business response
08/07/2024
On August 5, check #**** was cut and mailed to ************** for $346.75 which was the unused balance on his annual prepaid program as some services had already been provided.Customer response
08/12/2024
Just an update, this is August 12th and i have not received the Check from TDI, when i do i will be happy to close this Complaint.Customer response
08/14/2024
Complaint: 22095890
I am rejecting this response because:
Just an update, this is August 12th and i have not received the Check from TDI, when i do i will be happy to close this Complaint. The mailing address is *****************************************************
Sincerely,
*******************Customer response
08/14/2024
The check showed up today at our other house, this action can now be closed.Initial Complaint
06/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
At the beginning of calendar year 2024 I paid Turf Doctor, *** (**********************) an annual fee of $425.60 for a year's service of lawn care treatment. I have been with ********************** for over ten years. In the first few years their service was adequate. The lawn was fertilized and pre-emersion for weed care throughout the growing season applied and effective. In the 4th quarter of calendar year 2023 and throughout 2024 the service has been awful. My lawn is full of weeds and the bermuda grass is dying. I called the Madison ********************** office asking to speak to a manager. After a month no one has called. I terminated my service with ********************** and believe I am entitled to a full refund of the $425.60 since whatever service they claim was provided was totally ineffective. I have three neighbors who also used ********************** for lawn care treatment. They all also canceled their service for the same reason I write this complaint.Business response
06/05/2024
This complaint isn't against TDI Services-**********, but TDI Services in *******, ******** Their address is:
273 Production Ave
Madison, Al
35758
************
I have reached out to one of their managers to respond to ****************** complaint. Please remove the complaint from our file as he is not one of our customers in ***********
Thank you!
Business response
06/16/2024
As requested, a full refund has been made. The customer should received a check early this week.
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2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.