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ComplaintsforA1 Cabinet Refinishing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We got in touch with the company back before Christmas and was told that they would be out after the holidays. The last time they returned a call or text was on Monday, January 29th stating that they would be out on Wednesday January 31st. Then on January 31st I tried to reach out to them to get a time for them to come and finish, but got no returned call or text. Since the communication on January 29th we cant even get a return call or text much less my project finished.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid a deposit on April 21, 2022 to get new cabinet doors. The charge was filed through a different company, Empire Granite. After repeatedly calling, leaving messages, and texting, I have not received any cabinet doors. My existing cabinets haven't even been measured. Supporting documentation is from my credit card.Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
One of the hinges broke on cabinet door. I reached out to A1 Cabinets requesting a replacement hinge on August 3,2021. A1 Cabinets responded requesting a picture of broken hinge which I forwarded. They asked for my address and said they would mail me a new hinge. August 16,2021 I inquired about the hinge since I had not received it. August 17th replied they have one for me, August 17th I inquired if it was being mailed. August 26th I asked if I could stop by and pick up hinge, A1 replied back, just had 2nd child in the hospital will mail in the morning. Sept.1,2021 still no hinge...seems I am being ignored now. Finally went on line and ordered a hinge myself. Trying to figure out how to even replace it myself?? I am not a carpenter..so I called A1 Cabinets and left a message asking for HELP. I need someone to come and install hinge. Also, after looking at the other cabinet hinges only half have the required 2 screws required to hold up the door. Please fix this.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.