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ComplaintsforUltra Car Wash
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Ultra Car Wash closed down for renovations several weeks ago without any notice to members. I drove by several times checking to see if they had reopened. Last week maybe Wednesday I stopped by the location on *********** and talked to the manager. He said the business would be closed for at least a month and a half. I told him I was concerned about auto drafts of my account because they were not open and I couldn't use their services. The manager took my information and assured me he would take care of it with corporate, (he had a list of other customers as well) assuring me that my account wouldn't be charged the $29.99 monthly fee. Looking at my account this morning 11/17/2021, my account was charged the fee. The manager said they DO NOT give refunds. This is wrong as they took my money and I can't use their services. Yes, the manager did say I could use the ************** facility, but that business is at least 30 minutes from my home and not at all convenient.Business response
12/14/2021
Business Response /* (1000, 5, 2021/11/19) */ *****, We are sorry to hear about this. We did send out notice to all customer via email and social media so that they were able to contact our office if they were not able to use our 2nd Mobile location during our remodel. We would like to work to get this resolved for you. We will need your to contact our Customer Success Center at XXX-XXX-XXXX so that we can work on this for you. Consumer Response /* (3000, 7, 2021/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I would love to see an email that was sent out as I didn't receive one, nor did I see any information about them closing down for renovations on their website or Facebook. Nor did they post any information at the site.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.