ComplaintsforArmstrong & Associates, Inc.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt and do not have contract with Armstrong and Associates

  

  Business response

  05/24/2022

  Dear BBB,

  The consumer seems to reference a single debt but several accounts for this consumer from four (4) different medical providers have been placed with our company for collection. Our company does not have a contract with the consumer, but our client(s) do. We serve as the agent for the original creditor and the contract signed by the consumer allows for such. 

  Rather than list the unpaid accounts here, I encourage the consumer to contact our office and we will provide the details of each account to her. We will also provide a copy of the detail bill for each as well as the consent form signed by the consumer. If the consumer is reluctant to call our office for any reason, then she can email us direct and we can provide the information.

  As to adjusting the bill and making a correction to the consumer's credit report, any such agreement must be approved by our client. The company does not control the reporting decision. However, we presume that the consumer is seeking the "correction" on a theory that she is not responsible at all. Again, this will need to be discussed directly as the client indicates that the accounts remain outstanding and unpaid. 

  Thank you in advance for your consideration. We look forward to working with the consumer to resolve this matter. 

  Regards, 

  ****** *********

• Initial Complaint

  02/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a bill from Armstrong and Associates saying I owed $245 in November 2021 to the ****************************************. They claim I now owe $35, but I have no recollection of this debt. I am sure that if I owed something to the ****************************************, then they would have reached out multiple times, To the best of my knowledge, I have never been to the **************************************** nor do I even know where it is. I believe this to be an error. Also, the bill was sent to my Texas address. I just became a Texas resident in January 2022 and have not seen any Mississippi medical practices in that time.

  

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/02/25) */ Contact Name and Title: ****** Armstrong,Attorney Contact Phone: XXX-XXX-XXXX Contact Email: ****@arserv.com The information required to properly respond to this complaint is Protected Health Information (PHI) and thus protected by HIPAA, FDCPA, and other federal statutes. Accordingly, upon receipt of the notice of this complaint, Armstrong and Associates first verified that the complainant is the proper party to the matter in question and that the balance is correct. Second, we confirmed that the complainant has authorized Armstrong and Associates to release the PHI to the BBB. Since the name, address and phone number on the account match the information provided about the complainant, and since the complainant authorized Armstrong and Associates to disclose PHI to the BBB, then we can explain the circumstances of the letter received by the complainant. However, per BBB instruction, no information that personally identifies the parties will be included. As to the letter, on November 2, 2021, a minor child of the complainant was seen at Children's of Mississippi - ******************************, which is a facility located in ********, MS and within the University of Mississippi Medical Center family. The address on file with the pediatric clinic was the complainants former address in ****, MS; however, she had moved and Armstrong and Associates discovered that she provided the U.S. Postal Service a forwarding address for the complainant at the same Texas address listed for the complainant in this complaint. As such, Armstrong and Associates sent notice of the unpaid account to her new verified address in Texas. The original charge for the Nov. 2, 2021 treatment was $245. A claim was submitted to the complainants health insurance, and after credit for a payment and contractual adjustments, the patient's co-pay/deductible portion is $35.00. The clinic requested that Armstrong and Associates contact the complainant to notify her about the balance. No information regarding this account has been reported to a credit agency so there's nothing to correct and no concern of an adverse impact on her credit. Armstrong and Associates will work with the complainant to resolve any questions or disputes regarding the treatment, if any remain. Please contact the company if you need further clarification or to discuss. Consumer Response /* (3000, 7, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have no recollection of the event in question. I do not feel as if I can trust random letters demanding money, so I do not feel as if I can trust the company, if I were to contact them. In my records I recently uncovered, I found a $35 payment to something that may be UMMC. It was paid on January 25, 2021. The confirmation code was XXXXXD. I think everything is sorted. Business Response /* (4000, 9, 2022/03/07) */ The response from the company is from an attorney licensed to practice by the Alabama Bar Association. If the consumer has no recollection of the service, then she can contact my office and I can provide a copy of the itemized bill from the medical provider. If she maintains her unease in communicating direct, then I will provide contact information so that she can call Children's of Mississippi - ****************************** herself to verify the service. The treatment date is November 2, 2021 so its not related to the prior payment she made in January 2021. Also, the company did not send a random letter. It was a notice letter sent to her at the request of the medical provider to inform her of the unpaid balance. This response and all communications are an effort to assist in resolving a matter for a client. The consumer will be treated respectfully by a courteous and professional representative.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩