ComplaintsforEvident
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been trying to get my background check started via Evident for over a week now, and at first there were technical issues, and now they are not accepting my ID card. I haven't been able to speak with anyone, their phone number redirects applicants to the website form. I have tried that, and it takes a lot of back and forth because the seemingly only agent working there (******) does not fully read emails before responding, and either asks for information already provided, or sends links/suggestions that I've already tried. I have not been provided with alternative ways to solve my problem, and no one is calling me back (I've left phone messages). This is a time sensitive matter, and I need it done asap.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.