ComplaintsforComputer Resource
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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON APRIL 5 , 2023 , I LEFT MY **** LAPTOP IN HANDS OF COMPUTER RESOURCES , *************************** S . I ASKED HIM OF SERVICE TO REMOVE A VIRUS , HE QUOTED $75 , AND SAID HE WOULD HAVE TO "WIPE THE DRIVE" AND REMOVE ALL ****** I THEN OFFERED TO GO BUY A NEW FLASH DRIVE TO TRANSFER/ BACK UP MY DATA FILES . HE OFFERED $45 FOR HIM TO BACKUP THE ****** LATER THAT MORNING , ***** , IT TECH WORKING THERE , CALLED TO CONFIRM WHAT I NEEDED DONE . HE ALSO INFORMED ME I NEEDED A NEW BATTERY , DUE TO OLD ONE ALMOST BURNED UP , (TRUTH , BC I SAW THAT MYSELF) , HE CALLED ME THE NEXT DAY IT WAS READY . I PAID HIM TOTAL $191.50 , INCLUDED $75 VIRUS REMOVAL , REINSTALL WINDOWS , $45 DATA BACKUP , $65 NEW BATTERY , +$6.50 TAX .I TOOK IT HOME , STARTED UP WINDOWS & DISCOVERED ALL MY DATA/FILES /FOLDERS EMPTY !! I HAD ASKED HIM SPECIFICALLY BACKUP ALL FILES ON DESKTOP , MUSIC , LIBRARIES , DOCUMENTS . I UNDERSTOOD HE KNEW WHAT I ASKED . HE HAD LOST ALL MY NEW RECENT FILES & PERSONAL IMPORTANT FILES !! I THEN PROCEEDED TO RETURN TO STORE , I TRIED MY BEST TO TALK CALMLY W HIM , BUT HE COULD TELL I WAS ANGRY , HE SAID HE DID EXACTLY WHAT WAS ASKED , THINKING I KNEW WHAT HIS COMPUTER LANGUAGE MEANT . I KNEW RECEIPT STATED NO CASH REFUNDS , BUT HE WAS UNWILLING TO GIVE ME CREDIT CARD CREDIT REFUND . IF I COULD HAVE PERFORMED THIS W KNOWLEDGE HOW TO AT HOME , I WOULD HAVE DONE IT !! I WISH I HADN'T TRUSTED HIM . I LEFT OUT TELLING HIM I WOULD BE FILING COMPLAINT W BBB , BUT HE DID NOT CARE , JUST REPLIED "OK" . I WILL NEVER USE THIS BUSINESS AGAIN , OR RECOMMEND TO ANYONE ! IF I COULD RATE THIS , IT WOULD BE 0-1 SCALE OF 1-5 STARS . HE IS A TERRIBLE BUSINESS AND IS BIG RIPOFF !!! IWILL TELL ALL MY FAMILY , FRIENDS NEVER USE THIS BUSINESS , TOO RUDE AND DOES NOT CARE ABOUT QUALITY OR CUSTOMER RESPECT !!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.