Customer ReviewsforSoutheast Toyota Finance

I was told by ****** that they could help me with my payment extension. With hard times things came up. I was denied the payment extension and she said they would over ride it and to submit it online when I got paid or call in. I tried doing it online and was denied. I called and both the representative and manager said they can't do that. For someone who is trying to catch up and get back on track to be told they can't help is really frustrating. They said they will have document the situation and have a talk with ****** and I really hope they do. I ask for the recorded call and they just said they will look into it.

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Bad business practices. I had been with this company for many years. I had no complaints or concerns whatsoever regarding Toyota finance until recently. I was behind a month on my payments due to car repairs and tires replacement also recall on an issue that Toyota finance would not resolve. I made a predated payment and Toyota Finance decided to withdraw from my account two months payment. I couldnt afford that. I had utility bills due and mortgage but Toyota representative said that I had to call back in ten days then report this issue to them. My bank account was suspended because of the two payments my utilities were suspended. This action that they initiated was illegal. Withdrawal of a payment from a bank account without prior authorization and approval.

Dear ********************************:Thank you for your feedback. We appreciate you sharing your experience with us. We ask that you please contact us directly at ************** so that we may further discuss your concerns. Respectfully, ************************

This has been the WORST experience ever! First things first, I bought a 2022 model RAV4 from ************** Toyota in April 22. The finance department 'upsold' me approximately $10K in warranty products, that at the time, I allowed to happen. This inflated the end price which gave me an insane monthly payment. Fast forward to June 24,2024. I physically visited the dealership and cancelled all extended warranties in an effort to get the overall payoff lowered so I can SELL this car. ************** Toyota had me sign a request and told me it'd be around 3 weeks to apply to my account. Today is 6/18/2024 and I'm still waiting for this to resolve. What I do know to be true, there were 5 warranty checks written and forwarded to SETF, these checks were written on the 1st of July and received by SETF on/around 7/5/2024. I have called SETF numerous times during all of this and consistently get conflicting information. The dealership said 3 weeks, but I'm now told it could be up to 6+ weeks to complete this. WHY am I getting such a cluster of a run around??? I will NEVER buy a Toyota again, even though it's a good car, I'm paying luxury payments for a RAV4!! Stone Mountain Toyota and SETF are the worst! Please help me get this money applied to my account so I get out from under this mess! Buyer beware!!!

Dear ******************:Thank you for your feedback. We appreciate you sharing your experience with us. We ask that you please contact us directly at ************** so that we may further discuss your concerns. *************************************

The worst finance place to have a loan by dont do it for anything the payments portal ***** you pay they receive and say it was insufficient and then charge you even more because of there error

Dear *****************************:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************

Worst back office or operations team that I have ever seen. I am working on my home loan and I have to pay off my car loan to decrease the income to debt ratio. I have sent in a check and they taking for ever and I have use there web portal(online) to pay off as the check is taking longer. Finally both check and ACH happened, when I called in the customer care first representative mentioned that I have to wait till the 25th May for the refund, when I called in on the 25th I was asked to wait till the June 2nd, when I called in on the 2nd I was asked to wait till the 7th and then to 10th and this thing is going on. What is the end for this?

Dear *****************************************:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, please contact us directly at ************** so that we may further discuss your concerns. Respectfully, ************************

Impossible to reach anyone out without going through the longest process ever with an operator. Tried setting up an auto payment and was kept in the phone for 30 minutes being transferred around, and now its happening all over again.