ComplaintsforSERVPRO of Mobile County

• Initial Complaint

  02/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Servpro of Mobile was hired to take inventory or my home contents after our house fire on 1/3/2021. On 1/19/2021, Police were called to the home to investigate individuals in the home... Police showed up guns drawn. No arrests were made as one of the Servpro project managers showed a Servpro contract. I called Servpro and they advised that they were just working late. There was a police report created, but because I was assured that everything was legitimate; there was no need to review the report. I found out later that tens of thousands of dollars of items were stolen out of the home. The iPad with detailed pictures of our contents and list of items was purposely destroyed. We were also notified by our bank that over $*** worth of checks were being fraudulently cashed from our business checking and personal account. The names on the checks are social media friends with 2 of the Servpro project managers. After finding out about the fraudulent checks... I pulled the police report from 1/19/21. There was only 1 person from ServPro and 3 other non-employees. After I requested proof of what was salvaged and in inventory... it is clear that we were burglarized by the entire crew of Servpro. There are 2 investigations open with the Mobile police department. Servpro stated that there are not responsible for the actions of their employees. Servpro was responsible for securing our personal information and protecting our home contents. instead they stole almost 60% of our high dollar items and cashed fraudulent stolen checks.

  Business response

  03/24/2022

  SERVPRO of ****** ****** has been in discussion with Mr. ******. We met with Mr. and Mrs. ****** on February 10th to review all of his concerns. We also discussed the events on January 19th and the fact that the individual(s) in his home were not acting under direction of SERVPRO of ****** ******, were not uniformed SERVPRO employees and were not in SERVPRO vehicles. Any individual who entered Mr. ******'s home that night at 9:00 PM was not acting as an employee of SERVPRO. The division management and ownership of SERVPRO were also not made aware of the incident on January 19th until months later. How Mr. ****** and the Mobile Police department handle this criminal case is outside of the purview of our company.

  Customer response

  04/05/2022

  The Servpro project managers (EG and HP) were notified of the Jan 19th incident on Jan, 20th. We were assured by the project manager (EG) that it was legitimate SERVPRO after-hour business. That is why legal action was not taken sooner. It wasn't until the stolen checks (From official Servpro business) were being cashed in late October that the Jan 19th incident was determined to be unauthorized and illegal. Servpro Employees on Servpro time hid the fact that they were stealing... Actions by the entire Servpro team is in fact within the realm purview of the company. It has also come to light that there has been additional customers of ServPro that have experienced theft from official Servpro operations.

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