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Find a Location

Nissan of Mobile has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNissan of Mobile

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company sells new and pre-owned vehicles.

    Business Details

    Location of This Business
    1015 E I65 Service Rd S, Mobile, AL 36606-3108
    BBB File Opened:
    1/22/1998
    Years in Business:
    38
    Business Started:
    5/29/1986
    Business Started Locally:
    5/29/1986
    Business Incorporated:
    5/29/1986
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Pat Peck, Inc.
    • GPI AL-N, Inc.
    • Bob Mandal Nissan
    Business Management
    • Mr. Keith Shepard, General Manager
    Contact Information

    Principal

    • Mr. Keith Shepard, General Manager

    Customer Contact

    • Mr. Keith Shepard, General Manager
    Additional Contact Information

    Fax Numbers

    • (251) 470-5021
      Primary Fax
    • (251) 470-5019
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my veichle in for routine maintenance ***** miles. AC unit was listed as something that was check. I purchased this vehicle in November 2022, a 2022 Nissan *******. Within hours after leaving the dealership my AC unit was not functioning correctly. Took the vehicle back and was told that the o-rings on a brand new vehicle had to be replaced. About 3 was ago I experienced the same problems. I was told that I had to leave my vehicle for a week just to be checked. It is now two weeks and some days. I was told last week it was a defective part which is covered under warranty and that I should have my vehicle by Saturday. Called on Saturday and was told they dont do labor work on Saturday. This would explain why it wasnt properly repaired. It was a Saturday and they didnt want to find the problem because Saturday is not a day they do hard work. Call again today and was told the mechanic has been working on my vehicle since early this morning but have not completed the job. Do this place even have a real mechanic. I should be reimbursed for my rental or this car should qualify as a lemon. It has approximately ****** miles maybe a little less. This is the only Nissan delearshipin Mobile *******. I dont think that they have a management department and I was denied information to contact the owner . Unable to upload documents proof of service because it is in the vehicles
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stacey D

    1 star

    04/17/2024

    I was having issue with my Nissan Murano. I was told to bring it in and they will put it on Diagnostic machine for $169. This will find out exactly what is wrong with my car. they repair the issue that the diagnostic machine stated and charged me $1281. 4 days later I pick my car up and about half way home my car starts to decrease in speed and then completely stop. I called them and let them know that my car has stop coming from them. They suggested I get it towed back to them with a company they suggested. After having my car this time for 2 days. I was told it is now the transmission and that it will be $6500. I informed the technician that he never said anything about a transmission when I paid *******. I was told it was noting they did but before I brought my car in the first time, I was told that the diagnostic machine would find the exact problem. Then why it didn't detect it until the second test, and then to top it off they stuck me with a $129 dollar towing fee to them. I feel they took my money and falsely diagnosed my car the first time and then not even 1 hour later diagnosed the real problem.

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