ComplaintsforNissan of Mobile

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my veichle in for routine maintenance ***** miles. AC unit was listed as something that was check. I purchased this vehicle in November 2022, a 2022 Nissan *******. Within hours after leaving the dealership my AC unit was not functioning correctly. Took the vehicle back and was told that the o-rings on a brand new vehicle had to be replaced. About 3 was ago I experienced the same problems. I was told that I had to leave my vehicle for a week just to be checked. It is now two weeks and some days. I was told last week it was a defective part which is covered under warranty and that I should have my vehicle by Saturday. Called on Saturday and was told they dont do labor work on Saturday. This would explain why it wasnt properly repaired. It was a Saturday and they didnt want to find the problem because Saturday is not a day they do hard work. Call again today and was told the mechanic has been working on my vehicle since early this morning but have not completed the job. Do this place even have a real mechanic. I should be reimbursed for my rental or this car should qualify as a lemon. It has approximately ****** miles maybe a little less. This is the only Nissan delearshipin Mobile *******. I dont think that they have a management department and I was denied information to contact the owner . Unable to upload documents proof of service because it is in the vehicles

  Business response

  08/08/2023

  Thank you very much for bringing this to our attention.  When I first read this complaint I began doing my research to find out what had happened in the time ******************** vehicle was in the shop. After speaking with people involved, I found that the vehicle has been repaired and she has been on the road for almost a month now.  The vehicle was in the shop for a about 16 days total.  Most of these days were due to waiting on the air compressor to come in.  We installed it the day it arrived and she was able to pick up her vehicle.  

  With that being said, We would like to let everyone know that when this occurred, we, Tameron Nissan, were not involved with this place of business.  Group1 was running this store at the time and we were in the process of buying this dealership.  We closed on the Nissan store on July 30th, 2023 and are now the proud owners.  We plan to revamp a lot of things at this store that were not working until the previous owners.  We look forward to serving the community better under the new owner and management.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I TOOK MY 2017 NISSAN ALTIMA CAR FOR SERVICE. IT NEED A PART AND THEY SAID THEY HAVE TO CHECK IF IT HAS WARRANTY, IN THE MEAN TIME THEY WANT TO CHARGE ME 1600.00 FOR THE PART IN WHICH IT ONLY COST $70.00. THEY KEPT MY CAR FOR TWO WEEK AND IN THE MEAN TIME THEY WERE TRYING TO GET ME TO PAY FOR THE SERVICE WITHOUT TELLING ME IF THE PART WERE UNDER WARRANTY. THEY DON'T HONOR YOUR WARRANTY. IT TOOK THEM TWO WEEK BEFORE THEY COULD TELL ME IF THAT PART WERE UNDER WARRANTY. BUT IN THE MEAN TIME, THEY WERE PRESSURE ME TO PAY THE 1600.00 UP FRONT.AND I STILL DON'T HAVE MY CAR. THEY WANT ME TO COME TO PICK UP MY CAR WITHOUT THEM REPAIR IT.THE SERVICE I RECEIVE WERE VERY POORLY AND I WILL NEVER BUY ANOTHER CAR FROM THEM

  Business response

  04/28/2022

  I spoke with Mr. green about his experience here at the dealership and  explain the process of everything.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On December 15, 2021, My daughter and I went to mobile to the Nissan Dealership to try and purchase a car, when we arrived *** **** greeted us and asked how can He help us, we told him we were looking to buy a car, he did not give us the opportunity to pick our on car he did it for us and, he did not let or asked us about a test drive, he just assume or shall we say chose that car for us with a cracked windshield, busted radio and axels that are popping... we did not get or were we asked did we want a Carfax about the car... also the guy who did the financing did not tell me about the rate and was not truthful about the monthly payments... I was told that the payments would be just a little over 500 but the paperwork shows 661 monthly.. for a total of 72 months I will have paid close to $50000 for a car that's not worth $20000, giving all the damage that it has... the car is a 2019 Nissan Sentra and I should not have to pay for something I did not pick out... I was un-aware of all the fees that I am charged and tried to give the car back but they refused to take it ... I do not want to mess my Credit up but they did it all wrong and were not professional in there doing... I have called and asked to speak with the Manager and he have not call me back.. I have left messages with every one that I got connected with and I feel like they are just blowing me off , So all I want is to return their car and clear this off my credit and they will not accept it , so I pleading for your help

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/19) */ I have made two attempts to get in contact with the customer to have this issue resolved. on Dec 16,2022 the vehicle was taking to universal supply to have the windshield placed before the customer took delivery. we ordered a replacement radio unit. we have been waiting on the customer to bring the vehicle in to have it replaced Consumer Response /* (3000, 7, 2022/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because I was not made aware of the interest rate that I was given and I was not told that my payments would be over $600 ... when My sister look over my paperwork she discovered that the car will be $47000 if I make all 72 payments ,I tried to call the head supervisor and no one have returned my calls, I have left messages and have not gotten a response so -to answer your questions.. all we are trying to do is give them this car back and have it removed from my credit file, but the workers was being sarcastic about the situation-saying that I signed the papers but it was not fully explained.. the car has rear end problems and we noticed that it has been wrecked... we did not test drive it nor were we given that option-this is not a car that I picked out -but was picked out by there employee.. so please help! Business Response /* (4000, 9, 2022/01/25) */ There was three people in the room when the paperwork was being gone over. Ms. *****, the co-buyer & the F&I manager. All documents was signed by Ms. ***** and the co-buyer indicating they understood the payment and interest rate of their purchase.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took my truck in for repair. $2000 later and the next day, truck doing the same thing. Took to another dealer. They fixed the issue, another $1600. Which the dealer told me that it should have been fixed right the first time. They also skipped a recall that should have been caught. Also do not believe the first dealer (mobile) has a certified diesel mechanic in the first place. Nissan of mobile cost me three days work, and a huge rental fee.

  Business response

  11/05/2021

  Business Response /* (1000, 9, 2021/10/21) */ Customer came in with SES light on for code p046c EGR sensor a. performed diagnostic in the ESM. EGR passed *** tests but tech noticed erg cooler was leaking coolant and coolant level was low. So we recommended EGR cooler to be replaced. Customer approved coolant leak repair and once we took EGR cooler off you could see where it was leaking internally. The EGR valve was not replaced due to it not being a Nissan 1 time use part and it passed *** EGR diagnostic procedure. Since 2016 this dealership has never replaced an EGR valve for failure. Customer came back this past Thursday or Friday and did not want to wait till a titan XD tech was available to check the vehicle so he sped off. The workmanship is not in question here. Replaced the EGR cooler due to leaking coolant not for a check engine light. We could not confirm failure on the check engine light.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩