Customer ReviewsforSpringhill Toyota

************************* took advantage of my 83 year-old mother. As a start, I am filing a complaint with Toyota Corporation, the Better Business Bureau and all other relevant/appropriate agencies. The deal was complete except financing. I asked the salesperson, Mr. ******************** to not allow the Finance person to add GAP Insurance, a service contract or extended warranties to my mother's contract. Again she is 83 years old and those protections are unnecessary, When I returned to the dealership Mr. ****************************** Finance Manager had added GAP insurance. I instructed him to remove it and I left out of the office. What happens next is, egregious, dishonest, deceitful. This is in my opinion attempted abuse and exploitation of an elderly person. In simple terms I consider Mr. ************************* a *****. His actions were deliberate.He added an extended warranty, and a maintenance plan. He combined them in one $4,200 total and called in and extended warranty; trying to conceal the fact that $1,200 of that $4,200 total was a maintenance contract and ****************** also sold her a Road Hazard Plan for $500. The purchase came with 4 years of complimentary Oil changes Tire rotations 24-Hour Roadside Assistance Rental Assistance which Springhill Toyota is referring to as a dealership special. The purchase also came with Toyoguard Platinum from the factory which covers the same services. Therefore, my mother's vehicle was already covered and the special isn't a special at all. He sold her coverages for services she already had.******************* - Salesperson. ************** and I agreed to 2 detailing services on that vehicle. We wrote it in. However, when he brought the paperwork out the statement was typed carwash/vacuum. The detailing was removed yet he did not bring it to my attention I had to ask why. He stated it couldn't be handwritten it had to be typed. Vacuum was not on the handwritten paperwork.