ComplaintsforFairhope Direct, LLC

• Initial Complaint

  01/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I spoke to ******* initially who claims that they mailed me a letter in 2023 to which I replied. I explained that I do not remember sending back anything about greeting cards, especially since it would be a biweekly charge if $19.94. When I asked ******* to cancel it and waive it because I never received anything on my doorstep. ******* said no. I then asked to speak to her manager and she transferred me to voicemail. I left a message and immediately called back and got the manager ******************* and explained the situation. **** was rude and would not waive the fee. Not only did she not waive that $19.94, she told me that this account was opened in **** and then closed because someone said they did not receive the greeting cards then. **** then tells me that the account was reopened 20 years later because I replied to a letter they sent. I believe these people are scam arrests. Now Im in my 80s and they are trying to scam me out of money that I do not have to spare. My granddaughter hurt er paid the amount and asked for it to be closed. **** confirmed this account was closed and would be on the do not solicit list but i do not believe her and asked my granddaughter to replace her card number as they are crooks.

  

  Business response

  01/31/2024

  Dear **************,

  Thank you for reaching out.  I am so sorry that there was confusion about our FairHope Notes greeting card club and that you would somehow think that we are "scam artists."  We have thousands of people join our ********* greeting card club each year and we do occasionally have misunderstandings.  In your case, over the years we have shipped a total of four greeting card shipments to ************** at this address, for which she has only paid for two.  We have written off and forgiven the amount due for the two outstanding shipments and have placed her on our "do-not-promote" list, so that she will not receive any promotional mailings or any contact from us going forward.

  Again, thank you for reaching out.

  Blessings,
  

  *********************

  FairHope Direct

   

  Customer response

  02/01/2024

   
  Complaint: 21224924
  
  I am rejecting this response because: although you have apologized you have not explained why this was reopened 20 years later. Also my granddaughter paid the last $19.94 and it would be nice if you refunded her as I will not pursue any further if that is done. 
  
  Sincerely,
  
  *******************************

  

  Business response

  02/02/2024

  Hi **************,

  We had mailed you a promotional mailing offering a free book if you rejoined the FairHope Notes greeting card program, where you would receive a collection of 12 ********* greeting cards every eight weeks.  You replied with the business reply card, so we mailed your pack of greeting cards along with the devotional book, "Words of Life."  You paid for that shipment so we mailed your next shipment, which is what was paid for with your granddaughter's credit card.  We have since cancelled your account and have placed your name on our "do-not-promote" list, so you will not receive any future promotional mailings.

  *********************

  Customer response

  02/02/2024

   
  Complaint: 21224924
  
  I am rejecting this response because: I never received the greeting card to begin with. My granddaughter paid for it to be cleared from my account since Im an older lady. I read that this has been done before to multiple elderly people like myself. So I feel like you are taking advantage of this because you claim that I received some greeting cards and I have not. I dont care what your tracking my says because I know in my heart and Gods eyes that I did not receive anything from your company. 
  
  Sincerely,
  
  *******************************

  

  Business response

  02/02/2024

  Dear ************************,

  I'm a little confused...when we spoke with you on the phone, you agreed to pay the bill and said you would use your granddaughter's credit card.  From your most recent communication it appears that she did not agree with or appreciate you using her credit card and would like the $19.94 refunded.

  We will most certainly refund the $19.94.  When you told us you were using your granddaughter's credit card, we should have asked if you had her permission.  We did not and that was our mistake.  In the future, I would recommend that you ask her before using her credit card.

  You originally responded to our promotional mailing, received the first shipment and paid for it.  ******** confirmed that the second shipment was delivered to your address, though you claimed you never received it.  As a result, you called us "crooks" and "scam artists" and that we were trying to take advantage of you because of your age.  

  I am deeply sorry that you feel that way.  We depend on the **** to deliver our products to our customers, and when they tell us a product was delivered, we believe them.  If you did not receive your shipment, instead of calling us hurtful names, please contact your local **** with the tracking information to find out why they would report that it was delivered when you insist that it wasn't.

  As mentioned previously, we have placed you on our do-not-promote list.  I do pray a blessing on you and your granddaughter and that you would have a much closer relationship.

  Blessings,

  *********************

   

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

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